Guest Service Center Agent Hilton Posted on November 19, 2019 2 - 3 years Cairo - Egypt Any Graduation. Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Job SummaryA Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:• Achieve positive outcomes from Guest queries in a timely and efficient manner• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required• Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments• Demonstrate a high level of customer service at all times• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy• Comply with hotel security, fire regulations and all health and safety legislation• Act in accordance with policies and procedures when working with front of house equipment and property management systems• Follow company brand standards• Assist other departments, as necessaryjob requirementsMore than 2 yearsNot Specified at leastHospitality/Hotels Company Industry Hotels / Hospitality Department/Functional Area Chefs / F&B / Housekeeping / Front Desk Desired Candidate Profile What are we looking for?Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:• Previous experience in a customer-focused industry• Positive attitude and good communication skills• Commitment to delivering a high level of customer service• Excellent grooming standards• Calm, efficient, and organized with great attention to detail• Ability to multi-task while maintaining a positive attitude when working with a Guest• Professional manner with an emphasis on hospitality and guest service• Ability to work on your own and as part of a team• Competent level of IT proficiencyIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:• Previous experience in cash handling• Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors• Conflict resolution experience Keywords Guest Service Center Agent REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People Looking for Guest Service Agent Jobs also searched Guest Service Agent Jobs Hotel Jobs Front Office Jobs Reception Jobs Guest Service Jobs Customer Service Jobs Communication Skills Jobs Hilton View Contact Details Contact Name/ Designation: - Website https://wuzzuf.net/jobs/p/249275-Guest-Service-Center-Agent-Hilton-Cairo-Egypt Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?