Guest Service Center Agent
IHG Hotels & Resorts
Employer Active
Posted 18 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Handle incoming calls efficiently and courteously in line with brand standards
Manage guest inquiries, reservations, wake-up calls, and service requests
Coordinate with Housekeeping, Engineering, Front Desk, and Food and Beverage for request fulfillment
Log guest complaints and follow up to ensure timely resolution
Provide accurate information about hotel services and local attractions
Process messages, paging, and emergency responses following safety procedures
Maintain confidentiality of guest and hotel information
Assist the Front Office team during busy periods
Support a positive, team-focused work environment
Desired Candidate Profile
Minimum 1 year experience in a guest communication or front office role within luxury hospitality
Strong verbal and written communication skills
Ability to multitask and stay composed under pressure
Professional phone etiquette and polished interpersonal skills
Experience with Opera, Fidelio, or similar property management systems
Detail-oriented and guest-focused
Company Industry
Department / Functional Area
Keywords
- Guest Service Center Agent
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IHG Hotels & Resorts
IHG Hotels & Resorts operates luxury properties worldwide, including InterContinental Dubai Marina. The brand blends international expertise with local hospitality, creating enriched experiences for guests and providing meaningful career opportunities for its teams.