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Guest Service Officer - Cosmocity


Posted on August 14, 2019

2 - 3 years Lebanon - Lebanon

Any Nationality

Opening 01

Job Description

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The objective of this position is to organize, execute and control all activities related to the successful operation of the check-in/check-out counter, merchandise area, and the play apparatus.
Job Responsibilities:
A. Guest Services
1. Promote marketing tools, packages and Cosmocity features.
2. Ensure the telephone is answered professionally.
3. Explain the location rules & the game plays.
4. Keep professional records in the event of guest service deficiencies, complaints, or accidents.
5. Know how to operate the systems.
6. Receive payment (cash, check, credit cards, vouchers, receipt, refund, credits .)
7. Count money in cash drawer at the beginning & the closing of shifts to ensure that amounts are correct.
B. Inventory
1. Help monitoring cashier/redemption area inventory.
2. Ensure that all merchandise is kept, stored and presented according to safety standards and the Cosmocity presentation norms.
C. Apparatus
1. Make sure all cashier/redemption area apparatus are kept cleanly, safely and securely.
2. Make sure all cashier/redemption area apparatus is working properly, inform the captain and follow up.
D. Safety
1. Help the team monitor the redemption/cashier area s conformity to fire and safety regulations.
- Good communications skills.
- Active listening (giving full instruction, respect & attention to the guest)
- Social perceptiveness (being aware of other reaction)
- Service orientation
- Speech clarity
- Patient, positive and dynamic.
- Problem solving skills.
- Good at working under pressure.

Hotels / Hospitality

Helpdesk / Customer Service / Telecalling


Guest service Credit cards Merchandising Monitoring Inventory Packaging Captain C

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Website https://www.hirelebanese.com/jobdetails.aspx?id=175540

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