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Experience
2 - 3 Years
Monthly Salary
AED 3,000 - 3,500 ($811 - $946)
Job Location
Education
Bachelor of Arts, Bachelor of Architecture
Nationality
Indian, Filipino, Nepali, Sri Lankan
Gender
Any
Vacancy
2 Vacancies
Job Description
Roles & Responsibilities
- Responsible to welcome customers, greeting them with a smile as they enter the Clinic.
- Attend inbound/outbound calls in a courteous and professional manner to address queries on Consultation and carries out routing of calls accordingly.
- Gather information from patients upon arrival by having them fill the required form.
- Communicate on Doctors appointment, Laboratory/Radiology reports, in case of non-receipt of automated system delivered reports to clients.
- Scheduling clients for upcoming doctor visits.
- Maintain record in the database as per the requirement.
- Coordinate with the logistic coordinator to arrange for sample pick up for laboratory test as per need.
- Ensure basic knowledge of services rendered and other important information.
- Notify the line manager on any escalations or operational problems as and when required.
- Explain Clinic policies or patient and family rights and responsibilities as needed.
- Maintain a clean or orderly reception/waiting room and work area.
- Follow Compliance with the rules and regulation against fraud and abuse.
- Maintain front office quality assurance as per the standard and adhere the standard operating protocol.
- Coordinate repair and replacement of office equipment.
- Order office supplies and ensure adequacy.
- Serve as a role model for customer service and mentor support staff.
- Maintain strict confidentiality of information of patients.
- Generates and submits reports to the line manager.
Desired Candidate Profile
Responsible for the effective and efficient management of Guest Service. This Job position will ensure the effective functional operations of the department and is responsible for serving visitors by greeting, welcoming, directing and addressing them appropriately in order to maintain high level of customer satisfaction.
Qualification:
• Graduation in any field
Experience:
• 2 years’ relevant experience preferred
Employment Type
- Full Time
Company Industry
- Medical
- Healthcare
- Diagnostics
- Medical Devices
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Service Representative
- Customer Service
- Guest Experience Coordinator
- Guest Relations Officer
- Adaptability
- Communication Skills
- Hospitality Management
Gulf Medical University L.L.C
Thumbay Group Etches its Mark on the Global Map in 23 Years Established in 1997, Thumbay Group has crafted many success stories, especially in its core sectors of medical education, healthcare and research. The Group’s distinctive achievements and reputation in the UAE’s corporate landscape led it to accomplish the extra-ordinary, and has been credited with several ‘firsts’ in the region’s private sector, such as the first private medical university, first ever private academic hospital, the first and only private Academic Health System and much more. Thumbay Group’s pioneering role in the region has led to create something as unique as Thumbay Medicity in Ajman, UAE, with advanced facilities in education, healthcare, research, leisure, luxury, fitness, entertainment, etc., built with an investment of more than a billion Dirhams. It is the first such project in the private sector of not only the UAE, but of the entire Middle East region, and has evolved as a regional hub of futuristic
Read MoreMr. Sidhiq Sidhiq - Head HR
Ajman , U A E P O Box : 4184 ..., Ajman, United Arab Emirates (UAE)