Guest Service Operator
Marriott
Employer Active
Posted 10 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Operate the hotel s telephone switchboard, handling all incoming and outgoing calls efficiently.
Record, log, and process guest requests, messages, and wake-up calls accurately.
Manage guest service requests and coordinate with relevant departments for prompt resolution.
Respond to guest inquiries, complaints, and service needs with professionalism.
Relay messages and information to guests clearly and accurately.
Monitor unanswered calls, follow up with callers, and ensure timely assistance.
Maintain updated records of guest communications and call logs.
Test and maintain communication systems, ensuring they function properly at all times.
Adhere to brand communication standards and uphold The Ritz-Carlton service excellence philosophy.
Desired Candidate Profile
High school diploma or G.E.D. equivalent required.
Previous experience in customer service or hospitality preferred.
Strong communication, listening, and interpersonal skills.
Professional phone etiquette and ability to multitask.
Fluent in English; knowledge of additional languages is an advantage.
Strong attention to detail and commitment to guest satisfaction.
Company Industry
Department / Functional Area
Keywords
- Guest Service Operator
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Marriott
Marriott International is the world s leading hospitality company with more than 8,000 hotels across 139 countries. The Ritz-Carlton brand is synonymous with luxury, elegance, and world-class service. At The Ritz-Carlton Dubai, associates embody the brand s Gold Standards delivering exceptional service that creates lasting memories for guests while enjoying a rewarding, inclusive, and growth-oriented workplace.