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Guest Services Agent / Front Office Agent.

Fairmont Hotels & Resorts

Posted on January 13, 2020

2 - 3 years Cairo - Egypt

Any Graduation. Any Nationality

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Job Description

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Guest Services Agent
First impressions are everything! Your engaging smile and personality are the essence of a great Guest Services Agent with Fairmont Hotels & Resorts. As you personally greet our Guests and assist them throughout the day, you will be empowered to deliver on our mission of "Turning moments into memories for our guests".
Hotel Overview:
Overlooking one of Cairo s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile fa ade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.
The spectacular reception leads the way to 540 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.
Summary of Responsibilities:
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service

Greet, check in and settle guest accounts while ensuring all service standards are followed

Assist guests regarding hotel facilities in an informative and helpful way

Follow department policies, procedures and service standards

Follow all safety policies

Other duties as assigned


Hotels / Hospitality

Chefs / F&B / Housekeeping / Front Desk

Desired Candidate Profile

Qualifications:

Proficient in the English language (verbal & written), second language is an asset

Must be able to handle a multitude of tasks in an intense, ever-changing environment

Ability to focus attention on guest needs, remaining calm and courteous at all times

Previous customer related experience an asset

Previous PMS experience an asset

Computer literate in Microsoft Window applications an asset

Must be able to type 25 words per minute

Must possess a professional presentation

Strong interpersonal and problem solving abilities

Highly responsible & reliable

Ability to work well under pressure in a fast paced environment

Ability to work cohesively with fellow colleagues as part of a team

Hospitality Diploma is an asset

Must be flexible in terms of working hours

Must have the ability to handle cash effectively and accurately
Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:

Frequent standing and walking throughout shift

Occasional kneeling, pushing, pulling, lifting

Occasional ascending or descending ladders, stairs and ramps
Visa Requirements:

Must be legally permitted to work in Egypt.

Keywords

Guest Services Agent / Front Office Agent.

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Fairmont Hotels & Resorts



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