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Guest Services Agent

Sheraton Hotels & Resorts

Posted on November 18, 2019

1 - 2 years Dubai - United Arab Emirates

Any Graduation. Any Nationality

Opening 01

Job Description

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POSITION PURPOSE
To provide our guests with an on brand
personalized arrival and departure experience as well as ensure guest ledgers
are well controlled and effectively contribute in a high guest satisfaction
loyalty composite through recognition, friendliness, helpfulness and
efficiency.
ESSENTIAL FUNCTIONS
• Ensure that services provided are in harmony with our Sheraton core values
• Ensure that our guests receive an on brand personalized experience upon arrival, departure and throughout
their stay.
• Ensure smooth and clear communication with all other FO, HK, Club and Room service associates.
• Control high balance report on a daily basis.
• Acquire the proper product and service knowledge needed to perform your job properly.
• Ensure that guests requests are fulfilled and closed in GXP within 15 minutes as average response time.
• Ensure guests defects are closed in GXP within 15 minutes from the time the complaint was received while ensuring that guests are appropriately compensated and guests are satisfied.
• Use GXP to update guests profiles with requests, defects, preferences and any other comments/information acquired during stay
• Be aware of the hotel Fire and Emergency procedures.
• Ensure desk is at all times equipped with functional equipment and stocked with enough stationary and collateral, forms and order them in a timely manner.
• Trouble Shoot and/or assist guests with internet issues.
QUALIFICATION STANDARDS
• Should have previous experience in 5 star hotel
• Should have 1-2 years experience in similar
• Totally embrace the philosophy of guest and customer service and owns the guests;
• Identify yourself with the hotel s brand and operating philosophy;
• Possess a warm and friendly demeanor;
• Strive to achieve satisfaction and delight of our customers;
• Is detail oriented;


Hotels / Hospitality

Chefs / F&B / Housekeeping / Front Desk

Keywords

Guest Services Agent

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Sheraton Hotels & Resorts

Founded by J. Willard and Alice Marriott in 1927, Marriott International, Inc. is a leading global lodging company headquartered in Washington, DC in Bethesda, Maryland. It has over 6,000 properties in nearly 122 countries- Middle East & Africa (245 properties, 29 countries), Europe (512 properti es, 37 countries), United States & Canada ( 4,526 properties, 2 countries), Caribbean & Latin America (225 properties, 33 countries), and Asia-Pacific (572 properties, 21 countries). Marriott International, a FORTUNE 500 Company, started its operations in the Middle East in 1980 with Riyadh Marriott Hotel in Saudi Arabia.





Marriott’s portfolio of brands includes JW Marriott and Marriott Hotels, the flagship brand of Marriott with over 500 international locations, along with the other 30 brands. The ever-evolving and award-winning brands of the organization continue to bring in customer satisfaction by offering exceptional amenities and attentive guest care that sets the industry standards. Known as one of the ‘best employers’, Marriott maintains a work culture that puts its people first. The organization offers excellent benefits and career paths that help its employees to grow professionally and personally. Marriott International promotes innovation, diversity, teamwork and a thriving culture. Marriott International’s merger with Starwood Hotels & Resorts has strengthened its position as the best travel company in the world.



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