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Guest Services Assistant

SD Creative

Posted on July 9, 2018

1 - 2 years Dubai - United Arab Emirates

Bachelor of Arts(Communication). Any Nationality

Opening 01

Job Description

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Our client is a luxury 5 star hotel resort situated in a prime location in Dubai. They are currently seeking an Assistant Manager within their Guest Services team.
Our client requires highly organised individuals who can really shine in a luxury setting. You are to be comfortable and confident in meeting and engaging with new people and who have a passion for customer service excellence, aiming to blow away the customer!
This exciting opportunity would see you contributing to the management of the resort s Integrated Feedback Management System, dealing with customer reviews, contributing to the strategy in creating guest loyalty and supporting the resorts brand values towards memorable experiences.
Candidate requirements:
- Fluent English speaker
- Currently working in a similar customer facing position OR a Journalism / Communications graduate
- Proven problem solver who can turn negative into positive
- Excellent communicator both written and verbal
- Highly organised with administration experience
- Strong analytical skills
- Experience of content writing
- Experience of complaint handling
- Knowledge of social media
- Hands on customer engagement
- Passionate about luxury hospitality
- Committed to strive for perfection
- Strong computer literacy/ fully conversant with Microsoft Word, Excel and PowerPoint
Package:
- competitive base salary
- accommodation
- medical insurance
- annual return flight home
- hotel benefits including laundry service, duty meals etc


Hotels / Hospitality

Chefs / F&B / Housekeeping / Front Desk

Keywords

Hospitality Customer Service Content Writing Social Media Analytical Skills Complaint Handling Medical Insurance Customer Engagement Service Excellence Excel

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SD Creative


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