Guest Services Associate
Marriott
Employer Active
Posted on 4 Dec
Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Details
Country: UAE
City: Dubai
Industry: Hospitality and Tourism
Function: Customer Service
Job Type: Full-time
Key Responsibilities
- Support guest check-in and check-out processes, ensuring efficiency and accuracy
- Assist guests with enquiries, requests, and stay-related information
- Coordinate with housekeeping, concierge, transportation, and other departments to fulfil guest needs
- Manage room allocations, preferences, and guest profile details
- Handle service concerns with timely follow-up and escalate complex matters to supervisors
- Promote hotel facilities, dining outlets, and special packages
- Assist with VIP arrangements and ensure personalized service standards are met
- Help maintain an organized and welcoming lobby environment
- Update systems with accurate records and documentation for guest interactions
- Monitor guest feedback and support service recovery actions
- Support front office leadership with operational tasks as required
- Perform duties during busy periods to maintain smooth flow of operations
Skills Set
- Front office operations
- Customer interaction
- Service coordination
- Complaint handling
- Lobby support
- Upselling
- Reservation handling
- Time management
- Guest engagement
- System usage (PMS/Opera)
Why Join Us
- Opportunity to work with a globally recognized hospitality brand
- Training, learning pathways, and career development opportunities
- Supportive work environment with a strong culture of teamwork
- Employee benefits, recognition programs, and wellness initiatives
- Inclusive workplace that values diversity and personal growth
Desired Candidate Profile
Ideal Profile
- Experience in hospitality or guest service roles
- Good communication and interpersonal skills
- Ability to multitask and handle high guest traffic periods
- Positive, customer-focused attitude
- Familiarity with hotel systems such as Opera is an advantage
- Flexible with shifts, weekends, and public holidays
- Detail-oriented with problem-solving ability
- Ability to work well within a diverse team
Company Industry
Department / Functional Area
Keywords
- Guest Services Associate
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
Marriott
Marriott International is one of the world s leading hospitality groups with a diverse portfolio of hotels across major global destinations. The company focuses on service excellence, employee development, and delivering exceptional guest experiences while fostering a culture of collaboration, respect, and continuous improvement.