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Guest Services Manager

United Spectrums Holding Company

5 - 6 years Jeddah - Saudi Arabia

Diploma(Hotel Management). Any Nationality


, Posted on March 21, 2018 1 Opening

Job Description

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Position Summary:
The Guest Services Manager plans, directs, or coordinates activities of the Serviced Apartment.
He/she is responsible for managing the team of Guest Service and making sure that the Guest Service offers a warm welcome, speedy and efficient check in and check out.
Responsibilities:
1. Ensures that all guests are attended to at the Guest Service.
2. Pays special attention to important guests and makes sure that they are satisfied with all aspects of stay in the Serviced Apartment.
3. Assists in answering inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
4. Monitors record of room availability and guests' accounts using computers.
5. Deals with complaints from customers and ensures that customers are appeased.
6. Ensures that cash advance or cash received upon check out are handled properly by Guest Service Supervisor/Officer.
7. Performs simple bookkeeping activities, such as balancing cash accounts when needed.
8. Performs any other duties as required by the Guest Service or Management.
9. Reviews activities in the Operations Department and devise strategies to make improvements within the department to enhance efficiency.
Experience:
At least 5 years work experience in the Front Office/ Guest Service position in the hospitality industry.
Attributes:
Sharp, Detailed, Meticulous, Display of cheerful, pleasant and warm disposition.


Industry Type : Real Estate
Functional Area : Chefs / F&B / Housekeeping / Front Desk

Keywords

Front Office Hospitality Guest Service Supervisor Management Book Keeping

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United Spectrums Holding Company


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Website http://spectrums-sa.com/node/151


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