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Head Barista


Posted on October 14, 2019

3 - 8 years Saudi Arabia - Saudi Arabia

Any Graduation. Any European National, Any Arabic National, Indian, Filipino

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Job Description

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Job description:

An experienced barista who is armed with coffee knowledge, a Head Barista manages the daily operations of an outlet, and develops quality standards and service as well as barista training manuals. Other responsibilities include conducting barista training; maintaining the outlet's service standards, product quality and cleanliness; handling customer complaints concerning quality and service; managing supplies; and resolving inconsistencies in operations or orders.

Roles and Responsibilities:

• Administer purchasing and receiving procedures
• Analysis service quality and customer satisfaction
• presenting and explaining the coffee drink menu and answering customers questions
• Improves quality results by studying, evaluating, and re-designing processes; implementing changes
• Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks
• Conduct staff performance assessment process
• Contribute to innovation process within own scope of work in the business unit
• Develop and motivate team members through capability development
• Facilitate compliance with legislative and regulatory requirements
• Foster service innovation
• Identify and establish internal and external stakeholder relationships
• Implement loss/risk prevention
• Lead team to implement change
• Manage and implement business continuity plans
• Manage compliance with food and beverage hygiene policies and procedures
• Manage cost and quality controls
• Manage crisis situations
• Manage customer service
• Manage food and beverage operations
• Manage site/outlet and equipment maintenance
• Manage training
• Participate in dispute resolution
• latte art designs
• Developing new coffee drinks menu

Chefs / F&B / Housekeeping / Front Desk


Head Barista Barista

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