Head of Collections

Client of James Douglas Middle East

Employer Active

Posted 8 hrs ago

Experience

12 - 14 Years

Job Location

Dubai - United Arab Emirates

Education

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

strong>Strategic Leadership/strong>

  • Define and execute the overall collections and recovery strategy for consumer and SME loan portfolios.
  • Develop policies, frameworks, and playbooks in line with CBUAE regulations, AECB reporting, and internal risk appetite.
  • Lead initiatives to digitize and automate collections using AI, ML, and advanced analytics.
  • Build predictive models and segmentation strategies to improve delinquency management and recovery rates.

strong>Team Building & Leadership/strong>

  • Establish, scale, and mentor a high-performing collections team covering early collections, late-stage collections, and recovery.
  • Foster a culture of compliance, innovation, and accountability.
  • Design career paths, KPIs, and incentive structures for the collections workforce.

strong>Operational Excellence/strong>

  • Oversee daily operations of collections, ensuring effective outreach via multi-channel platforms (SMS, in-app, call center, chatbots, WhatsApp, Teams).
  • Implement AI-powered self-service solutions and automated repayment reminders.
  • Ensure robust portfolio monitoring, MIS reporting, and dashboard-driven performance tracking.
  • Maintain adherence to CBUAE Consumer Protection Standards and data privacy requirements.

strong>Vendor & Cost Management/strong>

  • Identify, onboard, and manage outsourced collections agencies and legal partners.
  • Negotiate SLAs, monitor performance, and ensure cost-effective recovery strategies.
  • Develop strong internal controls to manage collection costs vs. recovery ratios.

strong>Innovation & AI Adoption/strong>

  • Deploy cutting-edge AI tools (e.g., intelligent dialers, NLP-based chatbots, predictive risk models, speech analytics) to enhance productivity.
  • Pilot and integrate emerging fintech solutions into the collections process.
  • Champion continuous improvement through data-driven decision-making.

Desired Candidate Profile

strong>Education:/strong> Bachelors degree in Business, Finance, Economics, or related field. MBA or advanced degree preferred.

strong>Experience:/strong>

  • 12+ years of collections/recovery experience, with at least 5 years in a leadership role.
  • Strong background in both traditional banking and fintech/neo-lending environments.
  • Proven success in designing collections strategies and building teams from scratch.
  • Experience with AI/ML-powered automation in collections is highly desirable.
  • Familiarity with UAE regulations (CBUAE, AECB) and regional credit ecosystems.

strong>Skills:/strong>

  • Strategic thinker with hands-on operational expertise.
  • Strong vendor management and negotiation skills.
  • Excellent leadership, communication, and stakeholder management abilities.
  • Proficiency in collections systems, decision engines, and digital communication tools.

Company Industry

Department / Functional Area

Keywords

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Client of James Douglas Middle East

Our client is a leading UAE-based consumer technology company./p>

https://www.careers-page.com/james-douglas-professional-search-limited/job/5WV4W6RR