Head of Customer Experience
Client of Discovered MENA
Employer Active
Posted 15 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
What You ll Do
- Own the delivery of the platform and engagement systems, ensuring projects are delivered on time and on budget.
- Lead AI-powered and self-service channels, including chatbots, WhatsApp, SMS, and email automation.
- Drive an API-first architecture and standardized frameworks for omnichannel experience management.
- Champion agile governance, including requirements management, backlog prioritization, and release planning.
- Manage vendors and system integrators to guarantee delivery excellence.
Desired Candidate Profile
What You Need to Have:
- 15+ years of experience in large-scale IT delivery and transformation within the airline or travel industries.
- Proven track record of managing complex, cross-functional programs.
- Deep understanding of guest experience technologies and omnichannel engagement strategies.
- Strong strategic vision, delivery excellence, and leadership presence to influence senior stakeholders.
Company Industry
Department / Functional Area
Keywords
- Head Of Customer Experience
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Client of Discovered MENA
Are you ready to shape the future of travel experiences? We re partnering with one of the UAE s leading travel companies to hire a Head of Customer Experience who will redefine how millions of users engage with the brand.