Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
CX Strategy & Leadership
- Define and own the end to end CX vision, roadmap, and operating model
- Act as the executive owner of customer outcomes across all functions
- Embed customer centricity into strategic planning, governance, and KPIs
Performance & Outcomes
- Own CX performance metrics (NPS, CSAT, CES, complaints, retention)
- Translate customer insights into enterprise wide improvement priorities
- Report CX performance and risks to executive leadership
Cross Functional Enablement
- Partner with Operations, Medical, IT, Digital, Compliance, and Sales
- Champion CX investment cases and prioritize improvement initiatives
- Lead CX culture, capability building, and leadership engagement
Governance & Compliance Oversight
- Ensure CX practices comply with healthcare, privacy, and regulatory requirements
- Sponsor CX governance forums and decision frameworks
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Desired Candidate Profile
Experience & Skills
- 10+ years in CX, Operations, Strategy, or Transformation
- Senior leadership experience in healthcare, insurance, or regulated services
- Proven CX transformation and stakeholder influence
- Strong commercial, regulatory, and customer advocacy balance
Company Industry
- Fitness
- Wellness
- Gym
- Salon
- Spa
Department / Functional Area
- Marketing
- Brand Management
- Marketing Research
- Digital Marketing
Keywords
- Head Of Customer Experience (CX)
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
Cigna
At The Cigna Group, we re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.