Head of Digital Customer Care

Michael Page

Posted on 24 Oct

Experience

10 - 15 Years

Job Location

Dubai - United Arab Emirates

Education

Bachelor of Technology/Engineering, MBA/PG Diploma in Business Mgmt

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Lead digital transformation across fintech and global markets
10+ years in fintech or digital financial services required


About Our Client

A leading fintech innovator focused on delivering seamless digital experiences across payments, lending, and B2B solutions. The company is committed to customer-centric innovation, operational excellence, and market leadership across international regions

Job Description
Define digital vision across apps, B2B, and global platforms
Lead product roadmaps and investment priorities
Oversee delivery of new features and enhancements
Analyse customer journeys and drive improvements
Guide customer care and back-office operations
Implement AI and automation for efficiency gains
Align teams with customer experience strategy


The Successful Applicant
Bachelor's in Engineering, CS, or Business
Master's (MBA or similar) preferred
10+ years in fintech or digital banking
Experience in fintech startups or banking roles
Strong leadership across cross-functional teams
Expertise in product and customer experience


What's on Offer

A strategic leadership opportunity to shape digital transformation across fintech markets, drive innovation with cutting-edge technologies, and influence customer experience at scale within a high-growth, future-focused organisation

Contact
James Jefferson

Quote job ref
JN-092025-6845297

Company Industry

Department / Functional Area

Keywords

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Michael Page

https://www.efinancialcareers.com/jobs-United_Arab_Emirates-Dubai-Head_of_Digital_Customer_Care.id23338232