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Head of Front Office

The Ray Hotel

2 - 3 years Lebanon - Lebanon

Any Nationality

, Posted on May 16, 2018 1 Opening

Job Description

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A New hotel in Ain Saadeh is looking for a FOM.
As front office manager your department is the first and last impression that a guest has of the hotel, so it's your job to ensure it's a good one. Top of the list of responsibilities is to make sure your receptionists on the front desk are well-trained, friendly and offer a warm welcome and speedy, efficient check-in and check-out service for guests.
Key responsibilities:
Managing and training the concierge, night auditor and team of receptionists
Ensuring the front desk provides a professional and friendly service for customers
Dealing with customers, including handling complaints when they come to the desk
Troubleshooting emergencies
Scheduling your staff rota
Liaising with other departments
Location: Ain Saadeh

Industry Type : Hotels / Hospitality
Functional Area : Administration


Front office Scheduling Troubleshooting Complaint handling Night Auditor Front desk Management Training Head Business Development

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The Ray Hotel

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Website https://www.hirelebanese.com/jobdetails.aspx?id=152862

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