Head of Operations

Musemind Global UX Design Agency

• Maintain and balanced weekly schedule of activities:
• 10 hrs Individual contribution (planning, review, reporting, analysis)
• 10 hrs Direct team management and coordination
• 10 hrs Indirect team management and coordination
• 4 hrs Coaching and training team members
• 4 hrs Cross-functional collaboration (Sales, Design, Development, Partners, Clients)
• 2 hrs Management reporting
• Oversee end-to-end operations starting from sales closure to full payment collection from customer.
• Ensure on-time project delivery with higher client satisfaction.
• Ensure monthly committed collections from customers/partners by ensuring project delivery.
• Monitor and optimize resource utilization across all projects to maintain 80 90% team productivity rate.
• Be responsible as a key person to ensure highest project margins through operational excellency, cost management, partner management.
• Ensure accurate use of CRM and project tracking tools for 100% project visibility.
• Implement and maintain standard operating procedures (SOPs):

-Intra department

-Inter department

-With customer

-With partner

• Define, track, and review team KPIs weekly delivery rate, utilization, quality score, and customer feedback.
• Prepare monthly operational reports for management with insights, performance data, and improvement actions.
• Identify risks and operational bottlenecks early and execute timely resolutions.
• Lead and mentor department heads and team leads, ensuring clear goals and measurable outcomes.
• Conduct monthly coaching sessions and performance reviews for operational team members.
• Be the champion to introduce automation/AI tools to improve efficiency.
• Ensure all deliverables align with Musemind s brand, design, and technical standards.
• Upsell & cross sell in the existing customers/partners.

Requirements :

• 7 10 years of experience in operations, project management, or leadership roles (preferably in a digital, tech, or creative company).
• Proven experience in delivering more than 3M USD project value per year.
• Proven experience in delivering more than 50 projects per year.
• Strong understanding of project management methodologies (Agile, Scrum, or similar).
• Managing teams across multiple time zones and global clients are must.

Bachelor s or Master s degree in Business Administration, Engineering, Operations Management, or related field.

• Certifications such as PMP, PRINCE2, or Agile are a strong plus.
• Proficiency in CRM, ERP, and project management tools.
• Strong grasp of data analysis, performance metrics, and process automation.

• Salary: Negotiable + Commission (Variable)
• Two weekly holidays.
• Full subsidized lunch and snack facilities.
• Yearly salary review.
• Two festival bonuses.
• Professional development opportunities.