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Head of Seller Services

Q Tech General Trading LLC

Posted on November 19, 2019

1 - 3 years Dubai - United Arab Emirates

Bachelor of Technology/Engineering. Any Nationality

Opening 01

Job Description

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Amazon is seeking a creative, goal-oriented and highly entrepreneurial person to join our exciting and fast-paced 3P team. We are looking for an inspiring Head of Seller Services to continue this growth story and drive one division of our UAE Marketplace Business to the next level.
This is how you will succeed:
>> Drive product selection and top-line growth:
Define selection strategy and manage Seller and selection recruiting teams
Increase business performance for new and existing Sellers
Raise customer-facing quality bar for our Sellers through education and targeted account management post-launch
Identify and drive recommendations for pricing opportunities
Define and own local product and project management activities focused on generating long-term growth and be a key stakeholder for website-wide initiatives.
>> Continuously improve the Seller and Customer experience on Amazon:
Provide thought leadership and identify opportunities for improving the Seller and Customer experience
Identify, quantify, pilot, measure and implement scalable solutions
Interact closely with respective Retail Category teams and central website functions in MENA, EU and US to understand, implement and shape feature, service or program improvements
Align closely with other departments serving Sellers and Customers (e.g., Seller or Customer Support).
>> Comprehensively manage business performance:
Own planning, analysis, reporting, performance auditing and putting the respective mechanisms in place
Create, communicate and audit long-term plans, forecast and resource allocation
Align goals with relevant stakeholders (e.g. Product Management, Operations).
>> Hire and develop top talent:
Lead other leaders either through solid or dotted lines
Hire, coach and promote top talents and create strong followership
Establish team culture that aligns with the Amazon s leadership principles
Build an analytical capability in the team to enable the group to be self-reliant and make recommendations based on data and robust analysis.

General Trading / Export / Import


Desired Candidate Profile

Top University degree, preferably in a business or technical / engineering discipline
Proven track record in business development at scale covering sales and account management
Extensive professional experience, ideally in complex and dynamic environment ideally in e-commerce, technology, FMCG, retail or top-management consulting
Inspiring people manager and leader of leaders: experience in leading (ideally commercial) top-performing teams and managing change
Strong combination of superior analytical skills, inventive-thought leadership, relentlessly high standards, and bias for action to get things done and remove obstacles
Strong ability to operate in a matrix environment, collaborate with various stakeholders in different locales and functions effectively, and manage multiple priorities simultaneously
Excellent written and verbal senior executive communication style. MBA from a top-tier Business School
Pricing and Product Management
Previous general manager / managing director experience


Head of Seller Services


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Q Tech General Trading LLC

Founded in the year 2005, Souq.com is one the largest e-commerce sites in the Arab world. The award-winning retail business and an online marketplace allow SMEs, merchants, brands and distributors to distribute their products online. The website claims to attract over 35 million visits to its cat alog which features over 1.5 million unique products from 30 different categories. Some of the most popular product categories featured on the website are consumer electronics, household goods, fashion, watches, perfumes, toys, and baby products. The company has its offices in UAE, Egypt, Saudi Arabia and Kuwait. It also has Product and Engineering centers in India and Jordan.

Souq has an employee base of more than 3,000 employees. The company offers competitive salaries and benefits to all its employees. Being a strong believer of employee-employer partnership, it promotes skill training, leadership development, and personal transformation to help them learn and grow along with the business.

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