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Head of Vendor Experience - Jumia (Full-time)

Jumia Group

Posted on June 24, 2019

6 - 7 years Dubai - United Arab Emirates

Any Nationality

Opening 01

Job Description

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The Jumia Mall Head of Vendor Experience (VXP) will be
responsible for leading the significant & sustainable improvement of the
Jumia Mall Vendor Experience, reaching VNPS of 70 in every country by end of
2019. Taking into consideration the related Vendor Experience impacts as well
as the cost impacts of the targeted improvements. Leading not only the sharp
definition but also the successful execution of the requested changes.
Vendor Experience being defined by all elements
impacting the satisfaction of a vendor listing & selling products on Jumia:
onboarding & training experience, seller center experience, first mile
shipping experience, return experience, payment experience, vendor support
The Jumia Mall Head of Vendor experience challenges
are described below:
• Management & recruitment
• Managing a central team of top
vxp professionals (analysts/project managers). Leading recruitment when
• Managing the country s head of vendor experience. Leading recruitment when necessary.
• Through the management of
countries heads of vendor experience, managing a team of 100+ people across the
5 countries
• Leadership
• Interacting with Jumia central
top management to align on roadmap / budget / strategic projects
• Interacting with Country s Managing Directors & COOs to explain the forecasted changes, collect their feedback, and get their full collaboration.
• Interacting with other central
& local teams (logistics & warehousing, IT, commercial, customer
experience, marketing) to explain the forecasted projects & get support, as
many of the VXP projects are transversal.
• Tech & product
• Being the key stakeholder for
all the vendor support related product development in Salesforce, our vendor
support management platform
• Being one of the key
stakeholders in the Seller Center development roadmap to ensure the product is
always developed to maximize the vendor experience
• Being consulted on development influencing vendor experience (Commercial management, Warehousing & logistic )
• Performance management:
• Ensuring we offer a best in
class vendor support though the achievement of strong vendor support performance
• Interacting with counties head
of VXP on regular basis to ensure we reach and sustain the VNSP targets
• Projects definition &
• Collecting detailed feedbacks
from vendors & local teams
• Based on this feedbacks, on
Jumia Mall mission / vision, and on benchmark with other marketplace ecommerce
websites VXP successes, building a vision for the Jumia Mall VXP
• Based on this vision,
prioritizing (with a cost / impact pragmatic approach) and defining the
detailed roadmap of projects to be led, and the related requested resources
(team / external resources, IT devs)
• For each project:
• Ensuring strong & detailed thinking
• Following up rigorous successful implementation
Vendor Experience improvement being clearly one of the
top company strategic objectives, the Jumia Mall Head of Vendor Experience will
benefit from strong support from the top management. He will report directly to
the Jumia Mall Group COO.
Profile Requirements
• Strong experience (>6 years) in leading (or participating to with a significant sub-role) vendor experience or operations in a larger or similar ecommerce environment than Jumia OR strategy consulting background
• >6 years total experience
• Strong inter-personal skills: convince the people and your team that you are making the right decisions
• Ability to manage efficiently both a small central team and the country VXP managers
• Strong analytical skill
• Detail / Action / Results oriented
• Well organized
• Resistant to stress
• You feel confident when communicating in English
The position is based in Dubai or Egypt, with travels
in Africa.

Internet / E-commerce / Dotcom

Buying / Purchase / Procurement / Vendor Management


Head of Vendor Experience - Jumia (Full-time)


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Jumia Group

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