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Health Club Manager

The Luxury Collection

Posted on October 16, 2019

3 - 4 years Al Kuwait - Kuwait

Diploma. Any Nationality

Opening 01

Job Description

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JOB SUMMARY
Manages overall operations of Health Club and . Responsible for guest and employee satisfaction as well as meeting standards and financial goals. Develops and implements marketing strategies for fitness assessment center and health programs.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 3 years experience in the recreation/health club operations or related professional area.
OR
2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; 1 year experience in the recreation/health club operations or related professional area.
CORE WORK ACTIVITIES
Managing Health Club and Operations
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Schedules events, programs, and activities, as well as the work of others.
Develops and implements menu of classes and services, including special programs.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Manages outside vendors.
Orders and maintains necessary supplies and ensures workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
Manages pool areas, including overall maintenance, daily upkeep and cleanliness.
Ensures all facilities are in appropriate operating condition.
Schedules work/repairs as needed with the Engineering Department.
Maintains and enforces safety standards and procedures with the recreation staff.
Ensures appropriate fees are charged to guests and that proper cash handling procedures are followed by all members of the recreation staff.
Manages operating budget.
Assists with major equipment purchases.
Provides special programming for holiday weekends and heavy transient time periods.
Plans and implements special recreational opportunities for resort guests as business demands.
Develops and implements marketing strategies for fitness assessment center and health programs.
Ensuring Exceptional Customer Service
Serves as a role model to demonstrate appropriate behaviors.
Monitors quality, standards and meets the expectations of the customers on a daily basis.
Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Conducting Human Resources Activities
Oversees all Human Resources activities in the Recreation Department.
Oversees employee satisfaction and guest satisfaction results, and ensures corrective action is taken when needed.
Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Hires, trains, and monitors development of recreation staff.
Participates in the performance appraisal system process, giving feedback when needed.
Coordinates all training activities for employees in department.
Encourages and builds mutual trust, respect, and cooperation among team members.
Communicates expectations and performance objectives to subordinates; subordinates are also open to raise questions and/or concerns.


Hotels / Hospitality

Chefs / F&B / Housekeeping / Front Desk

Keywords

Health Club Manager

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The Luxury Collection

Founded by J. Willard and Alice Marriott in 1927, Marriott International, Inc. is a leading global lodging company headquartered in Washington, DC in Bethesda, Maryland. It has over 6,000 properties in nearly 122 countries- Middle East & Africa (245 properties, 29 countries), Europe (512 properti es, 37 countries), United States & Canada ( 4,526 properties, 2 countries), Caribbean & Latin America (225 properties, 33 countries), and Asia-Pacific (572 properties, 21 countries). Marriott International, a FORTUNE 500 Company, started its operations in the Middle East in 1980 with Riyadh Marriott Hotel in Saudi Arabia.





Marriott’s portfolio of brands includes JW Marriott and Marriott Hotels, the flagship brand of Marriott with over 500 international locations, along with the other 30 brands. The ever-evolving and award-winning brands of the organization continue to bring in customer satisfaction by offering exceptional amenities and attentive guest care that sets the industry standards. Known as one of the ‘best employers’, Marriott maintains a work culture that puts its people first. The organization offers excellent benefits and career paths that help its employees to grow professionally and personally. Marriott International promotes innovation, diversity, teamwork and a thriving culture. Marriott International’s merger with Starwood Hotels & Resorts has strengthened its position as the best travel company in the world.



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