Healthcare Customer Service Executive

Dubai Herbal & Treatment Centre

This position is responsible for handling customer service desk duties, delivering a high standard of patient-care and services to all customers, whereby your role will include key responsibilities such as:

• Demonstrates commitment to Customer Satisfaction.
• Execute general customer service activities (customer interaction, booking management, billing processing, handling calls)
• Provides excellent communication, problem-solving and professional phone etiquette skills for achieving customer satisfaction.
• Handles customer complaints on the spot concerning customer Service and shares the information with other departments if necessary.
• Ensure that the customer calls are handled and answered in a timely and accurate manner.
• Maintain in-depth working knowledge of the company s brands, systems and processes.
• Maintain communication with customers via emails, phone calls, emails, etc.
• Prepare documentation and reports on routine customer correspondence for future reference purpose.
• Carries out any other reasonable tasks requested by the Manager to aid the smooth running of the DHTC.

Skills:

• Experience in patient escalation resolving
• Good written and verbal English communication skills
• Should have strong interpersonal skills.
• Should have Customer-oriented, friendly but professional approach
• Ability to work cohesively as part of a multi-disciplinary team.
• Ability to work in a flexible schedule which involves shift patterns and weekend work.