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Help Desk Analyst

Data Flow Services

Posted on June 17, 2019

3 - 4 years Giza - Egypt

Bachelor of Technology/Engineering(Computers). Any Nationality

Opening 01

Job Description

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Responsibilities
Technical Support
• Provide desktop support for applications, operating systems and hardware as required
• Provide troubleshooting resolution and updating/upgrading of hardware and software
• Install and configure computer hardware, software, systems and networks
• Monitor and maintain computer systems and networks
• Plan end-user training as required
• Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience
Equipment Management
• Repair and replace equipment as necessary
• Maintain all computers and peripheral equipment as requested
• Document and maintain IT inventory
General
• Liaise with external suppliers for repair of any equipment under warranty or maintenance contract
• Build and manage a good working relationship with company employees and establish a good rapport with other professionals or/and third party vendors
• Prioritize and escalate issues as necessary
• Test new technology
• Assist in the planning and implementation of application rollout
• Help to oversee the Website functionality and development
• Developing and implementing IT maintenance policies and procedures
Head Office Communications
• Work with the IT Director, to identify and suggest opportunities for improvement in the companies IT infrastructure
• Reporting to the IT Director, accurate and punctual submission of support provided to the company staff
job requirements
More than 3 years



Education / Training / Teaching / Academics

Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

Post secondary education in Computer Science or an IT related field
• Minimum 3 years experience in an IT related role
• Ability to organize and prioritize tasks based on severity level
• Ability to listen actively and extract the important information from user complaints
• Analyzing hardware and software malfunctions to diagnose the root cause of the issue
• Experience with Microsoft Office Suite 2013 and newer
• Experience with troubleshooting printers, scanner and various other peripherals
• Basic understanding of network switches, routers and TCP/IP networking
• Basic understanding of G-Suite (Gmail, Drive, etc)
• Basic understanding of VoIP

Keywords

Help Desk Analyst

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Data Flow Services


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