Help Desk Analyst Data Flow Services Posted on June 17, 2019 3 - 4 years Giza - Egypt Bachelor of Technology/Engineering(Computers). Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB ResponsibilitiesTechnical Support• Provide desktop support for applications, operating systems and hardware as required• Provide troubleshooting resolution and updating/upgrading of hardware and software• Install and configure computer hardware, software, systems and networks• Monitor and maintain computer systems and networks• Plan end-user training as required• Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audienceEquipment Management• Repair and replace equipment as necessary• Maintain all computers and peripheral equipment as requested• Document and maintain IT inventoryGeneral• Liaise with external suppliers for repair of any equipment under warranty or maintenance contract• Build and manage a good working relationship with company employees and establish a good rapport with other professionals or/and third party vendors• Prioritize and escalate issues as necessary• Test new technology• Assist in the planning and implementation of application rollout• Help to oversee the Website functionality and development• Developing and implementing IT maintenance policies and proceduresHead Office Communications• Work with the IT Director, to identify and suggest opportunities for improvement in the companies IT infrastructure• Reporting to the IT Director, accurate and punctual submission of support provided to the company staffjob requirementsMore than 3 years Company Industry Education / Training / Teaching / Academics Department/Functional Area Helpdesk / Customer Service / Telecalling Desired Candidate Profile Post secondary education in Computer Science or an IT related field• Minimum 3 years experience in an IT related role• Ability to organize and prioritize tasks based on severity level• Ability to listen actively and extract the important information from user complaints• Analyzing hardware and software malfunctions to diagnose the root cause of the issue• Experience with Microsoft Office Suite 2013 and newer• Experience with troubleshooting printers, scanner and various other peripherals• Basic understanding of network switches, routers and TCP/IP networking• Basic understanding of G-Suite (Gmail, Drive, etc)• Basic understanding of VoIP Keywords Help Desk Analyst REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People Looking for Helpdesk Analyst Jobs also searched Helpdesk Analyst Jobs Servicedesk Analyst Jobs IT Helpdesk Coordinator Jobs Customer Service Jobs IP Networking Jobs Technical Support Jobs Desktop Support Jobs Data Flow Services View Contact Details Contact Name/ Designation: - Website https://wuzzuf.net/jobs/p/209181-Help-Desk-Analyst-Data-Flow-Services-Giza-Egypt Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?