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Help Desk Analyst

Client of Carebytech

2 - 3 years Sharjah - United Arab Emirates

Any Nationality


, Posted on June 11, 2018 1 Opening

Job Description

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Help Desk Analyst jobs Vacancy, We are looking for an experienced and talented Help Desk Analyst for our firm, location Sharjah .
Job Description:
• Adhering to the Information Security Program and Policies.
• Maintain computer asset inventory and equipment tracking.
• Assist in special projects as needed.
• Troubleshoot computer hardware, software, and network connectivity issues.
• Laptop and mobile device configuration, software installation, maintenance and support.
• Provide both onsite and remote support to POS software, including configuration, monitoring and customization
• Assist in both root cause and trend analysis
• Provide additional support for other technical issues involving network connectivity and hardware functionality
• Assist in the installation, relocation and re-installation of equipment when required


Industry Type : Retail
Functional Area : Helpdesk / Customer Service / Telecalling

Desired Candidate Profile


• 2+ years of Technical Support experience
• Strong Networking Background
• Point of Sale (POS) support experience
• Strong networking and troubleshooting skills
• Strong knowledge of Windows
• Experience responding to trouble tickets and taking a high call volume
• Excellent communication and customer service skills

Keywords

Technical support Windows Computer hardware Monitoring Remote support Information security Trend analysis Customer service Helpdesk Analyst Software installation

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Client of Carebytech


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