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Help Desk Engineer


Posted on October 15, 2018

2 - 3 years Dubai - United Arab Emirates

Any Nationality

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Job Description

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Job Responsibilities:
• Solid customer service skills, both over the phone and in person
• Positive attitude and approach to technical issues and challenges, as well as client interactions
• Desire to learn new skills, and pursue a career path.
• Windows user profile and Outlook profile management skills
• Understanding of workstation hardware, ability to swap out internal components such as system memory, hard drives, video cards, etc.
• Business application support, including MS Office, Adobe Acrobat, QuickBooks, etc.
• Printer setup, installation and management
• Proficiency in handling virus and malware removal
• Experience with networking concepts and equipment such as routers, switches, and wireless access points
• Familiarity with cloud services such as Outlook Online, Google Apps for Work, and Dropbox-style file sync and sharing systems, etc.
• Experience troubleshooting corporate resource access issues on mobile devices (Android and iOS phones and tablets)
• Excellent attention to detail and strong documentation skills
Job Skills:
• Proficiency with Windows server operating systems: Server 2003, 2008, 2008R2, 2012, 2012R2
• Ability to successfully troubleshoot complex server and workstation performance issues
• Understanding of server and networking hardware and connectivity.
• Experience with server applications including: Active Directory, Exchange, RDS and published apps, file and print services, SQL, SharePoint.
• Experience with both local and off-site backup methods and technologies
• Network/infrastructure drawings
• Other Requirements
• Reliable car for transportation (we reimburse for mileage)
• Ability to climb a ladder to install/troubleshoot WiFi APs in drop ceilings

Advertising / PR / Event Management

Helpdesk / Customer Service / Telecalling


SQL Networking Windows Android Application support Active directory Wireless WiFi MS Office Adobe Acrobat

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