Help Desk IT worx Posted on May 9, 2019 1 - 2 years Egypt - Egypt Bachelor of Technology/Engineering. Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Job Description:• Process tickets added by the customer through the ticketing system• Categorize the tickets based on its priority, root cause & its resolution• Perform remote troubleshooting through diagnostic techniques and pertinent questions• Determine the best solution based on the issue and details provided by customers through the system s documentation• Walk the customer through the problem-solving process if needed• Direct some issues to the next level of the technical team in case it needs specific implementation• Follow-up and update the tickets status and ensure that the issues are closed from the customer s side• Pass on any feedback or suggestions by customers to the appropriate internal team• Build a knowledge base for repetitive issues & how to resolve them Company Industry IT - Software Services Department/Functional Area Helpdesk / Customer Service / Telecalling Keywords Help Desk REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People Looking for Help Desk Jobs also searched Customer Service Jobs Team Building Jobs Root Cause Jobs Problem Solving Jobs IT worx View Contact Details Contact Name/ Designation: - Website https://ldd.tbe.taleo.net/ldd04/ats/careers/requisition.jsp?org=ITWO&cws=37&rid=1060 Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?