Help Desk Specialist
BlackStone eIT
Posted 30+ days ago
Send me Jobs like this
Experience
1 - 2 Years
Job Location
Education
Bachelor of Science(Computers)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
BlackStone eIT is on the lookout for an enthusiastic and reliable Help Desk Specialist to provide exceptional technical support to our clients and employees. As a Help Desk Specialist, you will be the first point of contact for troubleshooting and resolving technical issues, ensuring a smooth and efficient experience for all users.
Key Responsibilities- Respond to support requests via phone, email, and chat, delivering timely and effective solutions.
- Troubleshoot and diagnose hardware and software problems for end-users, offering clear instructions and solutions.
- Document all support interactions and resolutions in the ticketing system to maintain accurate records.
- Assist in the setup and configuration of new workstations and peripheral devices.
- Provide training and guidance to users on software applications and IT best practices.
- Collaborate with other IT team members to resolve complex issues and improve overall service quality.
- Monitor and manage support ticket queues to ensure issues are addressed promptly and effectively.
- Stay informed about new software updates and industry trends to enhance support capabilities.
Desired Candidate Profile
- Associate's degree in Computer Science, Information Technology, or a related field preferred.
- 1-2 years of experience in a help desk or technical support role.
- Strong knowledge of operating systems (Windows, macOS) and common software applications.
- Excellent communication skills, both verbal and written.
- Exceptional troubleshooting and problem-solving abilities.
- Experience with ticketing systems and customer support software.
- Detail-oriented with a strong commitment to customer service.
- A positive attitude and ability to work in a fast-paced environment.
- Paid Time Off
- UAE Benefits
- Performance Bonus
- Training & Development
Company Industry
- IT - Software Services
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Help Desk Specialist
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
Similar Jobs
Data Entry Operator
Confidential Company
- 0 - 2 Years
- Dubai , Sharjah , Ajman - United Arab Emirates (UAE)
Admin / Office Assistant
Aglt Trading Llc
- 0 - 1 Year
- Dubai , Sharjah , Abu Dhabi - United Arab Emirates (UAE)
IT Support Specialist
Confidential Company
- 2 - 8 Years
- Dubai - United Arab Emirates (UAE)