Help Desk Tier I Support

C3EL

Job Title: Help Desk Tier I Support

Security Clearance: Secret

Location: Amman, Jordan

(Due to the nature of the work and contract requirements, U.S. Citizenship is required. )

C3EL is seeking a Help Desk Tier I Support to join our team in Jordan. In this role, you ll be the first line of defense for resolving technical issues by providing timely troubleshooting, guidance, and support for computers, networks, and related systems. You ll deliver clear, customer-focused assistance while keeping operations running smoothly and efficiently.

Responsibilities will include, but not be limited to:

• Perform laptop imaging and deployment.
• Conduct basic IP and network connectivity troubleshooting.
• Create and manage user accounts within a Microsoft domain environment.
• Add and remove computers from the domain.
• Assign users to appropriate groups and apply necessary permissions.
• Create and manage Exchange mailboxes.
• Diagnose and resolve user email-related issues.
• Troubleshoot and configure printers, including mapping shared printers.
• Document all support actions and troubleshooting steps for reporting and tracking purposes.

• An Active, in-scope US Government issued Secret clearance.
• Due to the nature of the work and contract requirements, US Citizenship is required.
• Must have a minimum of seven (7) years of experience with IT systems.
• Must have a minimum of four (4) years in IT customer support.
• Must have a minimum of two (2) years experience in a military environment.
• Must have one (1) of the following required certifications: A+CE or CCNA-Security or CND or Network+ CE or SSCP.
• Able to travel to support mission up to 10%.