Helpdesk Engineer Jobs Vacancy, We are looking for experienced and talented Helpdesk Engineer for our firm , location Dubai.
All current MS Windows Desktop platforms
MS Exchange, RDS, SQL, SharePoint and other Server systems
Online Backup Technologies for Servers and Endpoints
Mac, Tablet and Phone Support
The role of Service Desk Engineer is to ensure that customer requests are dealt with quickly and effectively, whilst maintaining the high level of service that our customers depend upon. The role will expose candidates to a variety of technologies whilst requiring them to balance workload with project involvement.
? To answer requests for support in a prompt, professional and courteous manner, however they are received.
? To manage calls according to the agreed process, escalating as appropriate.
? Resolve customer s requests for support in a timely fashion, whilst preventing re-occurrence.
? To assist the team with the administration of the network and the services it provides, so that an agreed level of performance is maintained.
? To assist fellow engineers within the team by providing guidance and technical training where required.
? To co-ordinate the team activities to ensure fluent and efficient service is maintained.
? To maintain support levels to meet the customer s individual needs.
? Interpersonal Understanding
? Fluency in English language