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Helpdesk Senior Associate

NTT DATA Services

Posted on August 14, 2019

2 - 3 years Casablanca - Morocco

Any Graduation. Any Nationality

Opening 01

Job Description

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At NTT DATA we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.
Req ID: 48841
• Provide first-level support
• Use troubleshooting techniques and tools to identify technical defects/issues
• Assign incidents in line with documented guidelines and procedures
• Actively support the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident
• Clearly and concisely log and track details of solutions provided to resolve customer issue (logs all ACD calls, emails and call-backs) maintaining and updating customer database
• Consistently perform to set targets
• Escalate problems in line with documented procedures, as appropriate
• Maintain comprehensive knowledge of service offerings along with future industry products and technologies
• Attend required technical training sessions and make effective use of assigned lab time
• Comply with schedule adherence to ensure overall service level targets are achieved
• Identify and provide input on unique or recurring customer problems
#LI-EMEA
This is a full-time salaried position with a group company within NTT DATA. Please note, 1099 or corp-2-corp contractors will NOT be considered. This position is only available to those interested in direct staff employment opportunities. We offer a full comprehensive benefits package that starts from your first day of employment.
Job Segment:
Database, Help Desk, Information Technology, Technology


IT - Software Services

Helpdesk / Customer Service / Telecalling

Keywords

Helpdesk Troubleshooting Information technology Service level EMEA Technical training data services Database Usage

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NTT DATA Services


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