Helpdesk Senior Associate NTT DATA Services Posted on August 14, 2019 2 - 3 years Casablanca - Morocco Any Graduation. Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB At NTT DATA we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.Req ID: 48841• Provide first-level support• Use troubleshooting techniques and tools to identify technical defects/issues• Assign incidents in line with documented guidelines and procedures• Actively support the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident• Clearly and concisely log and track details of solutions provided to resolve customer issue (logs all ACD calls, emails and call-backs) maintaining and updating customer database• Consistently perform to set targets• Escalate problems in line with documented procedures, as appropriate• Maintain comprehensive knowledge of service offerings along with future industry products and technologies• Attend required technical training sessions and make effective use of assigned lab time• Comply with schedule adherence to ensure overall service level targets are achieved• Identify and provide input on unique or recurring customer problems#LI-EMEAThis is a full-time salaried position with a group company within NTT DATA. Please note, 1099 or corp-2-corp contractors will NOT be considered. This position is only available to those interested in direct staff employment opportunities. We offer a full comprehensive benefits package that starts from your first day of employment.Job Segment:Database, Help Desk, Information Technology, Technology Company Industry IT - Software Services Department/Functional Area Helpdesk / Customer Service / Telecalling Keywords Helpdesk Troubleshooting Information technology Service level EMEA Technical training data services Database Usage REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People Looking for Senior Associate Jobs also searched Senior Associate Jobs Technical Support Officer Jobs Executive Jobs Customer Service Jobs Technical Training Jobs Benefits Jobs Hiring Jobs NTT DATA Services View Contact Details Contact Name/ Designation: - Website https://careers-inc.nttdata.com/job/Casablanca-Helpdesk-Senior-Associate-CAS/554512600/ Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?