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Helpdesk Specialist

Client of Carebytech

Posted on August 10, 2018

2 - 3 years Ajman - United Arab Emirates

Any Nationality

Opening 01

Job Description

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Helpdesk Specialist jobs Vacancy, We are urgently looking for an experienced and talented Helpdesk Specialist for our firm, location Ajman .
Job Description:
• Recognize, identify and recommend changes to existing IT policies and procedures.
• Participate in special projects and with other IT groups as directed by management.
• Performs software installations and minor hardware repairs/maintenance.
• Maintains record of active asset inventory within an electronic database; from initial issue to retirement.
• Provides emergency on-call support on a rotating schedule.
• May participate in deployment projects with other functional teams.
• May perform user administration on enterprise servers.
• All other duties and responsibilities as assigned.
• Perform all duties of Level 1 as necessary and other duties and responsibilities as assigned.


Helpdesk / Customer Service / Telecalling

Desired Candidate Profile


• Familiar with and use of desktops, operating systems, business suites, peripheral equipment and system platforms
• Customer service skills in order to provide first level support to the user community.
• Professional written and verbal communication skills.
• Working knowledge of current Microsoft operating systems and Microsoft Office applications.
• Understanding software installation processes.
• Understanding of PC hardware maintenance.
• Ability to recognize and report competing priorities.
• Associate s degree or two years of relevant experience in lieu of a degree.

Keywords

Customer Service Software Installation Hardware Maintenance User Administration Operating Systems Pc Hardware Management Deployment

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Client of Carebytech


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Website http://carebytech.com/job/helpdesk-specialist/


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