Home Jobs in UAE Jobs in Dubai Supervisor Jobs in Dubai Supervisor

Helpdesk Supervisor

Diyar United Company

Posted on December 2, 2019

6 - 8 years AED 12,000 - 14,000 ($3,240 - $3,781) Dubai - United Arab Emirates

Bachelor of Science, Bachelor of Technology/Engineering. Any Arabic National

Easy Apply

Opening 01

Job Description

EMAIL JOB
Email sent successfully.

A. Accountabilities:
• Monitor SLA dashboard and report any SLA breach
• Monitor help desk queues and assign tickets according to team availability
• Export, create and customize daily, weekly, monthly, Semiannual and annual report according to the management need.
• Follow-up with third line support team for issue related to infrastructure or application backend and follow-up on an hourly basis while updating concerned team accordingly.
• Responsible for the delivery of the service within the scope of the project
• Monitor the overall performance of services.
• Responsible for Service reporting
• Meet SLA targets and high levels of customer satisfaction
• Manage and direct helpdesk & onsite.

B. Qualifications:
• Advanced knowledge on service desk systems like SCCM and BMC Remedy including management and report creation
• Excellent experience in controlling Incident, Problem and Change management process of ITIL framework
• Experienced in diagnosing and solving computer related problems (hardware, software, applications)
• Excellent experience in installing, supporting and troubleshooting Windows and Microsoft Office latest releases
• Excellent client configuration of networking and Microsoft Outlook
• Excellent experience in Microsoft PowerPoint, Visio and Project
• Experience in supervising and managing Service desk teams
• Manage the help desk system (BMC remedy) services and application maintenance

C. Education / Qualifications:
• Any IT /Computer/Technology Bachelor’s Degree Graduate

D. Experience:
• At least 8 years of experience in various IT support services

E. Certifications:
• A+
• ITIL
• Microsoft office
• Cisco and Microsoft windows 10 active certifications (passed the exam)


IT - Software Services

IT Software

Desired Candidate Profile

A. Accountabilities:
• Monitor SLA dashboard and report any SLA breach
• Monitor help desk queues and assign tickets according to team availability
• Export, create and customize daily, weekly, monthly, Semiannual and annual report according to the management need.
• Follow-up with third line support team for issue related to infrastructure or application backend and follow-up on an hourly basis while updating concerned team accordingly.
• Responsible for the delivery of the service within the scope of the project
• Monitor the overall performance of services.
• Responsible for Service reporting
• Meet SLA targets and high levels of customer satisfaction
• Manage and direct helpdesk & onsite.

B. Qualifications:
• Advanced knowledge on service desk systems like SCCM and BMC Remedy including management and report creation
• Excellent experience in controlling Incident, Problem and Change management process of ITIL framework
• Experienced in diagnosing and solving computer related problems (hardware, software, applications)
• Excellent experience in installing, supporting and troubleshooting Windows and Microsoft Office latest releases
• Excellent client configuration of networking and Microsoft Outlook
• Excellent experience in Microsoft PowerPoint, Visio and Project
• Experience in supervising and managing Service desk teams
• Manage the help desk system (BMC remedy) services and application maintenance

C. Education / Qualifications:
• Any IT /Computer/Technology Bachelor’s Degree Graduate

D. Experience:
• At least 8 years of experience in various IT support services

E. Certifications:
• A+
• ITIL
• Microsoft office
• Cisco and Microsoft windows 10 active certifications (passed the exam)

Keywords

SLA BMC Remedy Change Management Hardware Software Troubleshooting windows Networking ITIL Process Ticketing Tools

Login To ApplyRegister & ApplyApply Without Registration

REPORT THIS JOB

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Diyar United Company

Established in 1980, Diyar United Company has been, since more than thirty years, managing large and complex technology projects. Its high caliber and professional work force of 900+ employees, its strategic alliances with leading technology companies, its focus on meeting client business objectives , its investment in technology initiatives that help the economy and society and its commitment to Total Quality Management make Diyar an ideal partner for our client technology requirements through its partnership with IBM, Dell, HP, SUN, Cisco, Microsoft, Oracle and VERITAS etc

DUC is the largest IT Company in Kuwait providing outsourcing services. Our experience in outsourcing varies from strategic thinking, project management, business analysis and developing integrated service models suitable for any complex environment to ensure that the services are provided efficiently, professionally and within the service levels. The unique breadth of our outsourcing portfolio extends not just to technology, but also to internationally recognized process standards as a part of adopting the ITIL best practices
More
View Contact Details

Contact

Name/ Designation:
Nagwa Qotb - Resource Support Manager

Website https://www.diyarme.com


Additional Information Required

Employer has requested some additional information along with your application for this job

Login to Naukrigulf

Continue using

All your activity will remain private

or