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Helpdesk Support Engineer – U.A.E Residents only

Diyar United Company

Posted on May 8, 2019

2 - 5 years $501 - $1,000 Dubai - United Arab Emirates

Bachelor of Science, Bachelor of Technology/Engineering, Bachelors in Computer Application(Computers). Any Arabic National Female

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Job Description

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A. Accountabilities / Responsibilities:
•Provide helpdesk support and resolve problems to the end user’s satisfaction
• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
• Modify configurations, utilities, software default settings, etc. for the local workstation
• Assist with onboarding of new users
• Report issues to the Service Desk for escalation
• Responsible for Help-desk support/Dealing with various Customer issues
• Track of Service Tickets on Service Desk
• Responsible for Operating on Active Directory
• Maintain various data-bases of the IT/Communication Department
• Basic trouble-shooting of IT/Communication issues on & off - sites
• Responsible for maintenance of Documentation of IT/Communications Department

B. Qualifications:
• Excellent experience in using remote desktop utilities in troubleshooting and resolving users’ problems
• Excellent experience in diagnosing and solving computer related problems (hardware, software, applications)
• Excellent experience in installing, supporting and troubleshooting Windows Microsoft Office latest releases
• Excellent client configuration of networking and Microsoft Outlook
• Experience in remote control tools

C. Education / Qualifications:
• Any IT /Computer/Technology Bachelor’s Degree Graduate

D. Experience:
• Minimum 2 years of IT support experience

E. Certifications:
• A+, ITIL, Network+ and Microsoft Windows 10 active certifications (passed the exam)/Microsoft office and Cisco certification are preferred

F. Generic & Specific Skills:
• Good communication skills
• Excellent documentation skills
• Able to handle multi task

G. U.A.E. Residents only with Transferable visa.

H. All Applicants should be compliant with all above required criteria in regards to accountabilities, qualifications, educational qualifications, experience and other general working conditions.

Other than that, their profiles will not be considered for such vacancies.

I. Budgeted Salary is non-negotiable – 6,000/- AED Industry Type : IT - Hardware & Networking
Functional Area : IT Hardware Support / IT Hardware Repair & Maintenance


IT - Hardware & Networking

Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

A-Accountabilities / Responsibilities:
•Provide helpdesk support and resolve problems to the end user’s satisfaction
• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
• Modify configurations, utilities, software default settings, etc. for the local workstation
• Assist with onboarding of new users
• Report issues to the Service Desk for escalation
• Responsible for Help-desk support/Dealing with various Customer issues
• Track of Service Tickets on Service Desk
• Responsible for Operating on Active Directory
• Maintain various data-bases of the IT/Communication Department
• Basic trouble-shooting of IT/Communication issues on & off - sites
• Responsible for maintenance of Documentation of IT/Communications Department

B-Qualifications:
• Excellent experience in using remote desktop utilities in troubleshooting and resolving users’ problems
• Excellent experience in diagnosing and solving computer related problems (hardware, software, applications)
• Excellent experience in installing, supporting and troubleshooting Windows Microsoft Office latest releases
• Excellent client configuration of networking and Microsoft Outlook
• Experience in remote control tools

C-Education / Qualifications:
• Any IT /Computer/Technology Bachelor’s Degree Graduate

D-Experience:
• Minimum 2 years of IT support experience

E -Certifications:
• A+, ITIL, Network+ and Microsoft Windows 10 active certifications (passed the exam)/Microsoft office and Cisco certification are preferred

F-Generic & Specific Skills:
• Good communication skills
• Excellent documentation skills
• Able to handle multi task

G. U.A.E. Residents only with Transferable visa.

H. All Applicants should be compliant with all above required criteria in regards to accountabilities, qualifications, educational qualifications, experience and other general working conditions.

Other than that, their profiles will not be considered for such vacancies.

I. Budgeted Salary is non-negotiable – 6,000/- AED Industry Type : IT - Hardware & Networking
Functional Area : IT Hardware Support / IT Hardware Repair & Maintenance

Keywords

IT Helpdesk ITIL Certified IT Ticketing System IT Hardware Software

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Diyar United Company

Established in 1980, Diyar United Company has been, since more than thirty years, managing large and complex technology projects. Its high caliber and professional work force of 900+ employees, its strategic alliances with leading technology companies, its focus on meeting client business objectives , its investment in technology initiatives that help the economy and society and its commitment to Total Quality Management make Diyar an ideal partner for our client technology requirements through its partnership with IBM, Dell, HP, SUN, Cisco, Microsoft, Oracle and VERITAS etc

DUC is the largest IT Company in Kuwait providing outsourcing services. Our experience in outsourcing varies from strategic thinking, project management, business analysis and developing integrated service models suitable for any complex environment to ensure that the services are provided efficiently, professionally and within the service levels. The unique breadth of our outsourcing portfolio extends not just to technology, but also to internationally recognized process standards as a part of adopting the ITIL best practices
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Name/ Designation:
Nagwa Qotb - Resourcing Manager

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