Hire Desk Controller Dammam Rapid Access Posted on November 8, 2019 2 - 3 years Eastern Province - Saudi Arabia Any Graduation. Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB *MAIN PURPOSE OF JOB:The main purpose of this role is to support the management team and depot performance by helping to convert internal sales enquiries into orders and providing effective customer service and general administration.The Hire Desk Controller will be based in our depot in Dammam and will be the main point of contact for customers who are seeking to hire our equipment in the region.The role holder will deal with incoming calls from customers in a timely, efficient and effective manner. This will be done by providing quotations, liaising with the internal departments to ensure equipment is available, processing orders, coordinating deliveries and collections as well as managing any associated sales administration.This role is best suited for individuals who are passionate about delivering great customer service and someone who thrives within a sales and service environment.KEY RESPONSIBILITIES:Hire Desk and Internal SalesSchedule the drivers, organise and prioritise the daily dispatch of machinery, taking into current availability and returning hiresEngineering SupportActively manage and retain an active customer base within an agreed percentageWork with closely with the field sales team and keeping them informed of any developments relevant to their accountsBuild strong relationships with colleagues in other depots to enable and accept passing of remote hire ordersConduct post-sales follow up customer calls customer to increase renewal sales rates and ensure high levels of customer satisfactionHelp the team to actively promote Rapid Access products and service offerings to customers and prospective customersBuilding strong long-term and productive relationships with customers by providing excellent customer experiences through quick and efficient investigations and resolving of all customers queries to ensure the delivery of our service promiseFeedback on customer and market information to colleagues in salesEnsure correct communication towards team members in terms of daily team work, sharing information, sharing workload, adjusting schedules and holidays with the relevant back up personsEnsure customers are made aware of order, stock and delivery statusManage and resolve any potential mid-hire events such as machine breakdown, exchange of a machine, extension of the hire. Updating customers and maintaining relations as necessarySupport the Field Sales Team with sales order quotationsSet up and open new accounts, maintains records on the ERP system and performs related order processing tasksActing as the first point of contact for the Engineers regarding general queriesProvides administrative support for the Service Manager and the widerEngineering teamManage and organise Engineering documents, files and other records on the internal company software systemVerify and track Engineering Division invoices using the internal software systemMaintain the Engineering Department job schedule on a daily basis inconjunction with the Service Manager Company Industry Industrial Products / Heavy Machinery Department/Functional Area Helpdesk / Customer Service / Telecalling Desired Candidate Profile *The chosen candidate will meet ALL the essential criteria below:ESSENTIALEducated to A Level standard or equivalentExperience working in a fast-paced, customer service related roleComputer literate in the use of Microsoft Office packagesExperience of preparing draft financial reports in ExcelFluent in English (verbal and written)A professional manner with good (written and verbal) communicationExcellent written and verbal communication skillsPERSON SPECIFICATIONS:Strong administration, time management and organisation skillsSelf-motivated with the ability to prioritise own workload to meet deadlinesFriendly and team orientated approachAbility to prioritise workload in order to meet deadlines, whilst dealing with a number of projects simultaneouslyAbility to deliver an excellent customer experience (in person and over the phone) Keywords Hire Desk Controller Dammam REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People Looking for Controller Jobs also searched Controller Jobs Processor Jobs Executive Jobs Customer Service Jobs Field Sales Jobs Accounting Jobs Team Management Jobs Rapid Access View Contact Details Contact Name/ Designation: - Website https://loxampad.taleo.net/careersection/lvg_me/jobdetail.ftl?job=53081&lang=en Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?