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Hiring AVP, Digital Production Delivery for one of the Leading Bank

TEKNIP Manpower Recruitment Services

Posted on January 9, 2020

10 - 15 years Abu Dhabi - United Arab Emirates

Other(Other), Any Graduation. Any Nationality

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Job Description

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Summary • Supports the Customer Journey production Project Delivery Head in driving the “production” of journey redesigns
• Ensures timely operation of the production phase according to predefined requirements and coordinates production activities with IT, Ops, Business, Control functions and HR
Day-to-day responsibilities • Compares the customer journey redesign MVP against a detailed list of criteria (product features, control/approvals, business adoption and change management requirements) to ensure it is ready for the production phase – shares findings with Customer Journey production Project Delivery Head for approval
• Defines the drumbeat and meeting cadence required to govern overall Customer Journey Redesign “production” process at Bank.
• Accordingly, runs the drumbeats and follows up on production activity execution
• Consolidates journey production dates from the customer journey redesign factory – maintains a consolidated production repository across all the journeys • Supports the Customer Journey production Project Delivery Head in management of risks and resolution of issues that impact the production scope, schedule & quality
• Creates go-live checklists and coordinates all go-live activities to track completion, stakeholder contribution, owner contribution and adherence to timelines
• Coordinates with other Bank production managers (IT, Business, Ops & Control, HR) to manage interdependencies and solve impediments – schedule meetings and workshops as required
• Reports progress and escalates roadblocks to Customer Journey production Project Delivery Head
Main accountabilities • Operational metrics for the production phase (e.g. on-time delivery, budget compliance, number of defects)
• Compliance with product owner’s specifications to achieve required business results (e.g. NPS increase, revenue uplift…)
Skills • Experience in digital project production and deployment, including typical Banking gates and checks required to bring products to market
• Ability to develop working relationships across all entities of the bank
• Strong leadership and communication skills
• Strong IT project delivery understanding, including back-end development, system testing, user testing, approvals required…
• Preferably, experience in customer journey redesign project management
Profile • AVP Level - reports to Head of Customer Journey Production Delivery
• Experience with Agile development strongly preferred; Agile certification a plus

Banking / Financial Services / Broking


Digitial Production Time delivery Budget Compliance NPS Revenue uplift

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TEKNIP Manpower Recruitment Services

Teknip Technologies

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Name/ Designation:
Mr.Alban - VP - Operations

Website http://www.teknip.com/homeSR/index.aspx

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