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Hiring: Customer Service Representative Muscat, Oman

Jetex Flight Support

Posted on April 26, 2019

3 - 4 years Muscat - Oman

Any Graduation. Any Nationality

Easy Apply

Opening 01

Job Description

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The Customer Service Representative reports to the Administration Manager. They perform a first-tier job; this means that any client coming into the FBO terminal will be greeted by them. Possessing the role of first contact, a Customer Service Representative is extremely important as a customer will deem the rest of the hospitality/experience setting as good or bad as the first point of contact is portrayed.
RESPONSIBILITIES
• Safety of team and clients at all times.
• Must display the highest level of customer service to all clients by maintaining a pleasant, professional, friendly and outgoing attitude.
• Required to wear and maintain professional uniform as supplied by Jetex.
• Greet clients and guests personally and on the telephone at times
• Offer appropriate seating arrangements around the FBO terminal
• Present menus and take orders
• API Relay orders to the team and ensure all orders are filled/executed in a timely and accurate fashion
• Set up seating area/cigar lounge
• Maintain clean and organized client areas and work area
• Assist in tasks at event related work including exhibitions/shows and coordinating maintenance both exterior and interior of the FBO terminal
• Other duties assigned by Line Manager.
REQUIREMENTS
EDUCATION: Bachelor s Degree in Tourism and Hospitality Management.
EXPERIENCE:
• Minimum 2 3 years background in aviation / airline / hotel industry
• Knowledge of another language is a big plus
SPECIFIC / TECHNICAL SKILLS:
• Great interpersonal and communication skills.
• Excellent in customer service.
• Good knowledge in IT Skills (MS Office database management).
• Professional look.
ESSENTIAL SKILLS & COMPETENCIES:
PERSONAL SKILLS:
• Effective interpersonal and communication skills.
• Maintains a good energy level.
• Attention to detail with the ability to work under own initiative
• Excellent experience working closely with clients
• Effectively organizing and prioritizing workloads
• Ability to multitask, take initiative, work efficiently, and be flexible with quick turnaround projects if they come up
• Time management and organizational skills are a must
• In depth information about the work area.
COMPETENCIES:
INTELLECTUAL:
• Manages difficulty and complexity
• Acts with integrity
TRANSFORMATION:
• Innovates/introduces improvements
• Designs plans for alternative actions
• Attentiveness
RESULTS:
• Solutions driven
• Uses analytical techniques
• Delivers against obstacles
TEAM:
• People orientated
• Effective communicator
• Builds and promotes the value of team collaboration
• Acknowledges and gives credit to others


Airlines / Aviation

Sales / Business Development

Keywords

Customer Service Representative

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