Host/Hostess VOGO - ABU DHABI GOLF RESORT AND SPAL.L.C - O.P.C

Safety and Security

• Notify your manager/supervisor immediately in the event of work-related incidents or

any other injuries.

• Discern and rectify hazardous job methods or circumstances and/or relay them to

management and security/safety staff.

• Abide by the safety and security directives and processes of the organization and

department to guarantee a spotless, secure, and protected atmosphere.

• Adhere to property-specific procedures when confronted with critical situations (for

instance, evacuations, medical crises, natural calamities).

• Preserve vigilance concerning unwanted individuals present on property premises.

• Observe the policies and procedures for the secure use and storage of gear,

machinery, and tools.

• Utilize the correct gear, and apply appropriate lifting techniques when needed to

prevent harm.

Job Description – Food & Beverage Supervisor – 01 Ver. – 01.01.2025

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• Successfully accomplish relevant safety education and gain certifications for executing

work assignments.

Guidelines and Protocols

• Safeguard the confidentiality and safety of visitors and colleagues.

• Preserve the secrecy of exclusive resources and data.

• Adhere to corporation and sector directives and methodologies.

• Defend corporate apparatus, gear, machinery, or other resources in alignment with

organizational guidelines and methodologies.

• Warrant that attire, nametags, and individual presentation are immaculate, sanitary,

expert, and congruent with corporate directives and methodologies.

• Fulfill any additional job responsibilities as assigned by supervisors that are within

reason.

Key Responsibilities

1. Guest Reception:

• Greet guests in a friendly and professional manner upon arrival.

• Manage the reservation system and ensure accurate recording of reservations.

• Escort guests to their tables and provide menus.

2. Seating Management:

• Maintain awareness of table availability, server assignments, and special

requests.

• Optimize seating arrangements to accommodate guest preferences and

maximize efficiency.

• Monitor and manage the waiting list during peak hours.

3. Communication:

• Effectively communicate with servers, bartenders, and kitchen staff to

coordinate seating and service.

• Provide accurate wait times and manage guest expectations.

• Relay special requests or accommodations to the appropriate staff.

4. Guest Relations:

• Anticipate and address guest needs during their waiting period.

• Handle guest inquiries, comments, and concerns with professionalism and

courtesy.

• Ensure a positive first impression and excellent guest experience.

5. Reservation Management:

• Answer phone calls, assist with reservations, and provide information about the

menu and restaurant policies.

• Confirm reservations and follow up with guests regarding any changes.

• Maintain an organized and efficient reservation book or system.

6. Cleanliness and Organization:

• Keep the host/hostess station clean, organized, and well-stocked with

necessary supplies.

• Assist in maintaining the overall cleanliness and appearance of the reception

and dining areas