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Hostess El Sur

Westin Hotels & Resorts

Posted on July 3, 2018

1 - 3 years Dubai - United Arab Emirates

Any Nationality

Opening 01

Job Description

EMAIL JOB
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responsibilities will include, but not limited to the following:
• Provide excellent guest service by discovering all of our guests
needs and acting on these needs promptly, effectively and with confidence.
• Work across all areas of to ensure that guest expectations are exceeded
and standards are consistently maintained.
• Table set ups and station preparation prior to service and at the
end of the shift,
• Maintaining the condition of the hostess desk and dining room (if
needs), controlling guest checks and payments
• Communicate and work closely with kitchen staff, floor and bar
staff to ensure customer satisfaction.
• Liaise and communicate effectively with all departments to ensure
seamless transfer of information takes place.
• Attend monthly staff meetings with ideas of how to improve business
performance.
• Key relationships with all Hotel to ensure customer expectations
are met/exceeded at all times.
• To positively contribute to the sales activities within your
department/hotel and maximize sales opportunities and to be knowledgeable of
company products
• To keep wastage to a minimum and be vigilant in reducing
expenditure
• To identify and notify Supervisor of all maintenance requirements
hazards in the work place to comply with hotel and company mandatory
requirements for fire, health and safety, licensing and employment and to
ensure that members of the team are also aware of these requirements and are
working in accordance with the requirements
• To comply with Municipality regulations regarding Food Hygiene
procedures.
• To be flexible in assisting around different areas of the hotel in
response to business and client needs.
• To perform all tasks to a consistent standard as detailed with the
department standard of performance manual, and to promote within Hotel and
Brand key Standards
• To attend daily briefing sessions and Hotel/Departmental meetings
when required
• To attend training sessions and meeting when required and to
operate in line with the training or information received
• To demonstrate a pride in workplace and a high level of commitment
• Taking reservations in proper
way, get full name, email, phone number and special occasions within the hotel
reservations system.
• Follow up on email reservations,
service express and send email confirmation to the guests whenever needs.
(communicate with SE whenever needs)
• Proper follow up on group
bookings communicate with management regarding the budget and get created set
menu towards the guests needs.
• Follow up on Group chart and keep
on informing management
• BEO FORM send to the team
whenever the group is confirmed by cc form / deposit paid (if requires) at
least one day before the reservations.
• BEO should be created for Group
bookings (includes tapas lunch & Saturday Spanish feast), suckling pig, any
order in advanced, paella etc.
• Greet incoming and departing Guests warmly with a
genuine smile and eye contact; escort them to assigned dining area;
present menus; announce waiter's name
• Use visual cues to seat Guests in either the bar or
dining area depending on their preference
• Inform Guest of current promotion and who will be
serving them to ensure a smooth handoff to the service staff
• Answer incoming calls to the restaurant and provide
appropriate service
• Manage the flow of Guests into the Dining and Bar
areas, provide accurate wait times to incoming Guests if appropriate
• Must be able to articulate clear
greetings and farewells to Guests, as well as being able to understand
requests for assistance
• Passion for providing
extraordinary service
• Good and fast face recognition
• Must be able to engage with the guests
• Promoting the restaurant in order to improve the
level of business
To move into this position you should have
• Minimum 1 year experience in the relevant area of luxury restaurant
environment
• Excellent command
of the English language speaking, reading and writing
• Requires good
communication skills, both verbal and written.
• Multiple language ability, an advantage
• Smart in appearance and well groomed
• Good
interpersonal skills
• Hotel / High school or equivalent education required
• Knowledge in computer
• The ideal candidate will have a passion for food and beverage
• Thorough knowledge of food products, standard recipes and proper
preparation.


Hotels / Hospitality

Chefs / F&B / Housekeeping / Front Desk

Keywords

Hospitality Licensing Spanish Customer satisfaction Interpersonal skills Guest service kitchen staff Architecture Management Supervisor

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Westin Hotels & Resorts

Founded by J. Willard and Alice Marriott in 1927, Marriott International, Inc. is a leading global lodging company headquartered in Washington, DC in Bethesda, Maryland. It has over 6,000 properties in nearly 122 countries- Middle East & Africa (245 properties, 29 countries), Europe (512 properti es, 37 countries), United States & Canada ( 4,526 properties, 2 countries), Caribbean & Latin America (225 properties, 33 countries), and Asia-Pacific (572 properties, 21 countries). Marriott International, a FORTUNE 500 Company, started its operations in the Middle East in 1980 with Riyadh Marriott Hotel in Saudi Arabia.





Marriott’s portfolio of brands includes JW Marriott and Marriott Hotels, the flagship brand of Marriott with over 500 international locations, along with the other 30 brands. The ever-evolving and award-winning brands of the organization continue to bring in customer satisfaction by offering exceptional amenities and attentive guest care that sets the industry standards. Known as one of the ‘best employers’, Marriott maintains a work culture that puts its people first. The organization offers excellent benefits and career paths that help its employees to grow professionally and personally. Marriott International promotes innovation, diversity, teamwork and a thriving culture. Marriott International’s merger with Starwood Hotels & Resorts has strengthened its position as the best travel company in the world.



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