Hostess RAFFLES

PURPOSE OF POSITION
To provide an appropriate welcome at F&B Outlets for guests. To handle table reservations and effectively control the flow of guests.

KEY ROLES & RESPONSIBILITIES
Provide a warm and friendly welcome, leading guests and seating them at their table
Take telephone bookings and maintain a clear and organized reservations book
Assist in the set-up of tables and displays
Maintain and update guest database
To ensure full knowledge and understanding of LQA and Hotel Standards and to implement them in all interactions
Be attentive to guests and resolve their complaints where possible, reporting all incidents to Supervisor/Assistant Manager/Manager
To undertake service training lead by the outlet DT/ Supervisor/Assistant Manager/Manager to ensure full capability in understanding and executing service standards
To make/maintain all food/beverage labels for daily rotations of the buffet and working closely with the culinary team to update changes, including last minute requests, for the buffet
To ensure that all reports related to the outlet are well maintained and completed as per schedule and in a timely manner
To support the service team during times of need/crunch in service in the following areas, but not limited to: section holding, coffee station, back area and mis en place etc.
Maintain cleanliness of hostess station and surrounding areas, as well as of all menus
Maintain good working relationship with own colleagues, and all other departments
Correct preparation of all necessary operational material in the back office
Learn safety, sanitation and hygiene policies
Present check to guests and perform cashiering function if needed
Effectively control guest flow in the restaurant ensuring maximum turnover
Assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment
Train waitstaff and bus staff in hostess standards
Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
Carry out any other duties as and when assigned by the Management of the Hotel
Assist other Food & Beverage Outlets in their operations within peak times when needed