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Hotel & Airport Representative - Russian National

Destinations of the World

Posted on August 2, 2018

1 - 2 years Dubai - United Arab Emirates

Russian

Opening 01

Job Description

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**This role is open for Russian Nationals with experience in Hotel & Airport ground services based in Dubai, UAE**
Main function of job:
Meet, greet and assist guests throughout their stay in the UAE. Ensure that each Hotel meets the guest s expectations and any special requests during their stay are taken care of.
Responsibilities:
• Prepare welcome packs; Information about the UAE and Excursion prices.
• Understand VIP services and VIP guest expectations.
• Prepare by liaising with the agent VIP Tours and special requirements.
• Correspond with travel agents for all additional services: Tours, Transfers, Airport Welcoming etc.
• Greet guests at the airport meeting point and accompany them to their transfer vehicle.
• Visit guests at hotel the day after check in to ensure the hotel is to their standard and overcome any issues they may have.
• Assist guests with any queries, tour information and local sights of interest.
• Provide the guests with your contact details and encourage them to contact you with any queries or problems.
Key Competencies
• Customer focus
• Interpersonal skills
• Planning and Organising
• Problem solving
Qualifications & Experience
• Travel and Tourism qualifications or experience preferred.
• Knowledge of Dubai s history, culture, sights etc.
• Excellent Russian speaking skills.
• Good English speaking skills.
• With UAE Valid Driving License


Travel / Tourism

Administration

Keywords

Airport Representative Interpersonal Skills Focus

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Destinations of the World


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