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Hotel Manager

Marriott Hotels Resorts /JW Marriott

6 - 7 years Doha - Qatar

Bachelor of Business Administration(Management). Any Nationality


, Posted on May 17, 2018 1 Opening

Job Description

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Functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, , Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable. Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensuring operations meet the brand s target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer and property employees and provides a return on investment.
CANDIDATE PROFILE
Education and Experience
2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years experience in the management operations, sales and marketing, or related professional area.
OR
4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years experience in the management operations, sales and marketing, or related professional area.
CORE WORK ACTIVITIES
Managing Profitability and Departmental Budgets
Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience.
Reviews financial reports and statements to determine how Operations is performing against budget.
Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy.
Works with direct reports to determine areas of concern and establishing ways to improve the departments financial performance.
Strives to maintain profit margins without compromising guest or employee satisfaction.
Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence.
Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results.
Develops an operational strategy that is aligned with the brand s business strategy and leads its execution.
Makes and executes key decisions to keep property moving forward towards achievement of goals.
Managing Property Operations
Strives to improve service performance.
Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
Ensures core elements of the service strategy are in place to produce the desired results.
Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.
Leading Property Operations Teams
Establishes a vision for product and service delivery on property.
Champions the brand s service vision for product and service delivery and ensuring alignment amongst the property leadership team.
Ensures employees are treated fairly and equitably.
Managing and Conducting Human Resources Activities
Observes service behaviors of employees and providing feedback to individuals and/or managers.
Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
Utilizes an open door policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
Stays knowledgeable of leadership talent in the property.
Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


Industry Type : Hotels / Hospitality
Functional Area : Administration

Keywords

Front Office Housekeeping Event Management Operationsiness Strategy Loss Prevention Standard Operating Procedures Maintenance Engineeringiness Administration Restaurant Management

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Marriott Hotels Resorts /JW Marriott


At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another and are driven to make things better. We love what we do, and we give it all we ve got on property and off. When guests stay with us, it s not just a room with a bed that they re buying. It s an e xperience. We re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.
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