Autograph Collection features a select group of upscale and luxury independent
partner hotels, each with its own distinct personality, experience, style and
features. Located in major cities and desirable destinations around the world,
Autograph guests favor hotel stays that reflect their own unique and personal
styles. Be a part of our team and deliver an innovative guest experiences that
To be changed and ready for work at
appointed time as shown on Rota. Ensuring your uniform and badges are
worn as per Hotel standards. If you are sick, ring in before duty commences and
speak to the Duty Housekeeper / office coordinator.
Collect room allocation list and
appropriate section key. Sign for your key and be responsible for that key
during your shift. Never loan your key to anyone, even a work
colleague. Return and sign key back in before leaving the hotel.
Responsible for the presentation of
your trolley during the shift. Ensure it is kept neat, tidy and stocked with
the correct amount of guest supplies and linen. Making sure your trolley is not
causing any hazard or obstruction.
To make sure that your trolley does not
damage the corridor in anyway.
To be fully conversant with standard
cleaning procedures and the correct usage and dosage of each cleaning chemical.
To be aware of and adhere to Health and Safety Regulations and to ensure that
these are complied with at all times.
To clean and supplies all assigned
guestrooms and bathrooms to the Lapita, Autograph Collection Hotel standard /
Replenish all bedroom and bathroom
supplies, e.g., Soap/Shampoo to Hotel standards.
Provide a turn down service to the Lapita,
Autograph Collection Hotel standards.
Carry out spring cleaning of the
bedrooms & bedrooms
Inform your Supervisor / office
coordinator of any room discrepancies, extra departures, and extended stays. (The
Team leader will also inform you if there is changes)
Report any breakage s and lose to your
Report any loss, damaged or badly
soiled linen to the Laundry in charge or your supervisor / office coordinator.
To assist in the linen and bedroom
Report to your Supervisor / office
coordinator any maintenance faults or hazards in bedrooms, bathrooms, corridors
or equipment immediately.
Report to your Supervisor / office
coordinator any damaged fixtures and fittings which need replacing.
Maintains your department area safe,
hygienic and presentable state at all times and to report any damage to
furniture, fittings and equipment to your Supervisor.
Make sure that your corridor is clean
and tidy free from all items before you leave your area.
To remove all linen and rubbish to the
correct areas at the end of your shift.
To make sure trolleys, vacuum cleaners
and cleaning buckets are cleaned and re-stocked correctly and stored away at
the end of your shift.
Ensure all department equipment,
service rooms and store cupboards are maintained at the required standard and
are left clean, tidy and locked at the end of each shift.
To follow the correct procedure for the
storage and recording of lost property.
Familiarizes yourself with your departmental
service performance & product standards and to be able to demonstrate their
To be aware of all current Company and
Departmental Policies and Procedures, ensuring these are adhered to at all
To attend all Statutory Training, Job
Training Sessions and Communication Meetings.
Attends meetings and training sessions/
courses that may be beneficial to you and your department on request from your Supervisor
To be aware of Hotel Security
Procedures regarding bedrooms, and guest property.
Report any suspicious person(s) or
packages immediately to the duty housekeeper or office coordinator.
To be aware of the Health, Safety and
Hygiene Regulations at work as laid down in the Hotel standards manual.
Report to your supervisor /office
coordinator any guest comments/suggestions or complaints as laid down in the
Hotel standards / Training File.
To maintain a cheerful and polite
attitude to our guests and colleagues at all times and use the guests name if
known. Refer guest to another member of staff who can help them if you are
Co - operate and communicate with other
associates , supervisors and management to ensure effective team work and high
Have a good knowledge of all hotel
facilities and be able to answer guest questions in a quick, polite and helpful
Follows all procedures set up for the
protection of the environment within the hotel and grounds.
To carry out any other reasonable task
as requested by your team leader / office coordinator, e.g., Public areas.