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Housekeeping Office Coordinator

Kempinski Hotel

Posted on January 14, 2020

2 - 3 years Dubai - United Arab Emirates

Any Graduation. Any Nationality

Opening 01

Job Description

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Key Responsibilities:
•Maintain complete knowledge of all hotel features/services, hours of operation, all hotel room types, numbers/names, layout, appointments, amenities and locations, Housekeeping services available for guests and available laundry/dry cleaning services and hours of operation.
•Meet with Housekeeping supervisor/departing supervisor to review business status and follow up actions.
•Access all functions of computer system in accordance with departmental specifications.
•Set up work station with necessary supplies, maintain cleanliness throughout shift.
•Legibly complete requisition for additional supplies/materials and submit to manager.
•Maintain updated resource materials on all vendors and information to accommodate guest inquiries.
•Review designated in-house guest list and be familiar with guests' names and room locations.
•Print designated reports and distribute accordingly.
•Update room status report in accordance with departmental procedures.
•Contact floor supervisor to resolve floor discrepant rooms.
•Monitor and track status of out of order rooms; update accordingly.
•Prepare work orders for maintenance repairs and distribute to Engineering. Monitor completion of work submitted.
•Communicate departmental and guest needs as they arise with respective Housekeeping personnel.
•Maintain security and accurate record of all guest room keys issued to Housekeeping staff.
•Issue housekeeping items to Floor Attendants for delivery to guest rooms. Follow up on return of items.
•Issue housekeeping items to Floor Attendants for delivery to guest rooms. Follow up on return of items.
•Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.Inventory and management of stock control.
•Inventory and management of stock control.

Hotels / Hospitality

Chefs / F&B / Housekeeping / Front Desk

Desired Candidate Profile

* Desired Skills & Qualifications:
• 2 to 3 years experience as Housekeeping coordinator preferable in a 5* luxury hotel
• Knowledge of computer software such as Opera PMS, Microsoft application (word, excel & powerpoint)
• Knowledge on housekeeping operations, procedures and standards is a must.
• Ability to pleasantly and effectively communicate with the guests, hotel management and hotel personnel.
• Excellent oral and written skills


Housekeeping Office Coordinator


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Kempinski Hotel

Beginning its journey in 1897, Kempinski Hotels is Europe’s oldest luxury hotel group. Headquartered in Geneva, the group has a wide collection of distinguished properties all over the world including the UAE (Dubai, Ajman, and Abu Dhabi), Qatar, Saudi Arabia, Egypt, Germany, Indonesia, China, Austria, Thailand, Turkey, and other locations. Each year, Kempinski keeps adding new destinations in the Middle East, Asia, Africa and Europe. Moreover, Kempinski Hotels owns and operates a broad international portfolio of more than 70 Hotels, luxury resorts, business and Spa hotels reflecting the finest and mesmerizing traditions of European hospitality.

The group believes its success completely relies on its diversified team of dedicated and experienced professionals. Kempinski provides numerous exciting and rewarding career opportunities and other benefits such as People Training and Talent Development Programs to ensure a great learning process for its people. It employs over 22,500 employees in more than 30 countries, with an average of 4 million guests every year. The Hotel Group believes that its corporate social responsibilities extend beyond its guests and employees into the communities where it operates.

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