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Housekeeping Office Coordinator

Nobu Hotel Riyadh

2 - 3 years Riyadh - Saudi Arabia

Any Nationality


, Posted on February 28, 2018 1 Opening

Job Description

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Description
JOB RESPONSIBILITIES
• Attend to duty on time in correct uniform and well groomed.
• Attend daily briefing at the beginning of each shift.
• Answer the telephone as per the hotel standard.
• Good knowledge in handling guest requests.
• Good knowledge of Housekeeping operations.
• Responsible for Departmental keys and guest room master cards.
• Responsible for all calls coming to the Desk and to convey the right message to the right person.
• Maintaining records related to day to day operations of Housekeeping.
• Follow up with concerned departments in case of guest requests/ complaints.
• Updating the Housekeeping data board with information like VIP in-house,Today's occupancy Percentage, arrivals, departures, to do list, rooms for super cleaning etc.
• Good understanding of the property management software (Eg: Opera, Protel, Fidelio etc.)
• Allocate work for each staff according to point system/work load for the day.
• Should have good telephone etiquette.
• Make the relevant room status changes on the software as per the given instruction by floor supervisors.
• Prepare the room discrepancy list for Front office.
• Prepare the VIP amenities list.
• Prepare the Mini BAR consumption list.
• Post mini bar and laundry charges to the respective guest folios.
• Prepare monthly sales report for mini bar, Laundry, dry cleaning and any other miscellaneous sales.
• Prepare the missing/broken item register.
• Handle the lost and found procedures and all inquiries.
• Changing the room status from Vacant dirty to vacant clean and changing the room status as per requirement.
• Coordinate with Engineering / Maintenance department for room maintenance issues.
• Coordinatewith Front office department.
• Should have complete information related all the rooms in the hotel.
• Should have information of every staff and where they are allotted for the work. E.g. Staff allocated for Floor, public area, poolside, SPA etc.
• Maintain accurate filing systems and computer files for Team Member histories, attendance; leave schedules for Rooms, Public Area, Laundry and Uniform Room.
• Assist Team members with queries and information when necessary.
• Update and maintain Notice Boards.
• Take an active part in arranging activities for Team Members, i.e. birthday party, general staff meetings and other.
• Manage and maintain schedules on weekly/monthly
• Assist Housekeeper and Asst. housekeeper for preparing the monthly report.
• Post leave, leaving and rejoining in updated folders
Job Requirements
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• IT proficient
• Excellent organisational and planning skills
• Accountable and resilient
• Good communication and telephone skills
• Ability to work under pressure
• Ability to work alone and in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Previous hotel housekeeping experience


Industry Type : Hotels / Hospitality
Functional Area : Chefs / F&B / Housekeeping / Front Desk

Keywords

Front office SPA Property management Planning skills Guest handling Maintenance engineering Office Coordinator Maintenance department hotel housekeeping Case

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Nobu Hotel Riyadh


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