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Housekeeping Supervisor

Fairmont Hotels & Resorts

Posted on January 14, 2020

1 - 3 years Dubai - United Arab Emirates

Any Graduation. Any Nationality

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Job Description

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Summary of Responsibilities:
Reporting to the Director of Housekeeping, responsibilities and essential job functions include but are not limited to the following:
•Consistently offer professional, friendly and engaging service
•Lead and supervise the day-to-day operation of the department to ensure service standards are followed
•Responsible for conducting quality inspections to ensure the highest levels of cleanliness
in Guestrooms, public areas and Heart of House in accordance with Fairmont
standards, policies and procedures
•Handle Guest concerns and react quickly, logging and notifying the proper areas
•Assist Housekeeping leaders
in the building of an efficient team of Colleagues, by participating and
showing initiative concerning quality hiring, retention and development of Colleagues
•Actiely participate in daily briefing, daily warm up and department meetings
•Responsible for taking a lead role in the coordination
of all Housekeeping employees and activities including: office opening and
closing, daily room assignments, evening service assignments, special
tasks, and shift briefings
•Ensure high morale and productivity levels through staff planning, training &
development, and ongoing communication including performance reviews,
career development and consistent feedback and/or corrective action
•Ensure departmental schedules reflect our service commitments, colleague needs
and business-productivity commitments
•Responsible for communicating all operational concerns to the leadership team and
proactively finding appropriate solutions and implementing action
•Responsible for liaising with Front Office, Engineering and other departments in the
overall operations of the rooms division to ensure the highest level of Guest
service are maintained
•Ensure all Housekeeping Colleagues adhere to the material outlined in the
Fairmont Code of Ethics
•Ensure Room Attendants are informed daily about priorities in their section
•Follow departmental policies and procedures
•Report necessary maintenance items
•Follow all safety and sanitation policies
•Other duties as assigned


Hotels / Hospitality

Chefs / F&B / Housekeeping / Front Desk

Desired Candidate Profile

Qualifications:
•Proficient in English (verbal & written) essential
•High school diploma or equivalent preferred
•Minimum 1 year experience in a supervisory capacity in a hotel Housekeeping environment
•Proven training skills
•Exprience with Hotel Property Management System, Micros-Fidelio desirable
•Proactive with a meticulous eye for detail
•Strong organizational, supervisory and communication skills
•Able to convey information and ideas clearly
•Ability to evaluate and select among alternative courses of action quickly and accurately
•Work well in stressful, high-pressure situations
•Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest
•Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision
Physical Aspects of Position (include but are not limited to):
•Constant standing and walking throughout shift
•Occasional lifting and carrying up to 30 lbs
•Occasional kneeling, pushing, pulling, lifting
•Occasional ascending or descending ladders, stairs and ramps

Keywords

Housekeeping Supervisor

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Fairmont Hotels & Resorts



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