Housekeeping Supervisor Crowne Plaza Hotels & Resorts

Job Summary

As Housekeeping Supervisor, you ll support the housekeeping team in delivering exceptional cleanliness and guest comfort across rooms and public areas. You ll lead by example, ensure quality standards are met, and help create a welcoming and spotless environment all while upholding IHG s commitment to True Hospitality.

Key Responsibilities

Supervise room attendants and public area cleaners to ensure service standards are consistently met.

Inspect guest rooms, corridors, and public areas for cleanliness, presentation, and maintenance.

Assist in scheduling daily tasks and managing housekeeping resources efficiently.

Train, guide, and motivate team members to perform at their best.

Report maintenance issues and follow up to ensure timely resolution.

Maintain compliance with health, safety, and hygiene standards.

Support inventory control of linens, cleaning supplies, and guest amenities.

Address guest requests or concerns professionally and promptly.

Coordinate with Front Office and Engineering for smooth daily operations.

Required Skills & Qualifications

Previous experience in housekeeping, with at least 1 2 years in a supervisory role.

Strong attention to detail and a passion for cleanliness and guest satisfaction.

Good communication and team leadership skills.

Ability to multitask and manage time effectively in a fast-paced environment.

Knowledge of housekeeping procedures, health standards, and cleaning equipment.

What We Offer

Competitive compensation and benefits.

A supportive, team-focused culture built on respect and excellence.

Opportunities to grow within the IHG network locally and globally.

The chance to make a visible impact through outstanding service and leadership.