Job Description

Roles & Responsibilities

Responsibilities frequently must be performed to meet deadlines. Significant conditions are typical concentration on patients needs, team member performance.
Conducting situation analysis making rapid decisions. On –going contact with hospital patrons and outside vendors.
Assists the Assistant Manager /Manager in supervision and operation of the housekeeping department to ensure clean, orderly and attractive conditions of hospital by performing duties professionally.
Directs the work assignment of supervisory and non-supervisory personnel
Monitors Housekeeping personnel to ensure guests receive prompt and courteous service
Monitor Housekeeping personnel to ensure IP rooms, and particularly those of priority patients ( Fast Track Clients) known repeat patients and other VIP’s receive special attention
Informs other operating departments of Housekeeping matters, which concern notably the Front Office, to ensure accurate room status, in addition to communicating with Engineering and the Laundry
Schedules routine inspections by supervisors, of all housekeeping areas including occupied and non-occupied rooms
Inspects IP rooms in all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurbished as required
Appraise appearance, discipline and efficiency of all team members under direct supervision and initiate immediate remedial action if necessary
Follows up on progress of agenda items covered in regular meetings
Ensures Housekeeping personnel are familiar with in house facilities for the purpose of assisting patients
Maintains a steady flow of communication to the Assistant Manager / Manager on all matters affecting the Housekeeping Department
Supervises outside contractors to ensure contractual compliance
Ensures that consumption of amenities / supplies is under control
Assists in monitoring and controlling Housekeeping procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests
Attends and conducts off and on the job training sessions
Works with the Assistant Manager / Manager on routine cleaning programs including spring cleans, etc
Acts on behalf of the Assistant Manager / Manager in his / her absence as assigned

Housekeeping Supervisor Zulekha Hospital LLC