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Housekeeping Supervisor


Posted on October 10, 2019

2 - 3 years United Arab Emirates - United Arab Emirates

Diploma, Any Graduation. Any Nationality

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Job Description

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Job Description
Supervises housekeeping activities. Trains and consults housekeeping employees. Supports Executive Housekeeper & his/her assistants in all phases of housekeeping activities.
* Ensures the overall cleanliness of the hotel, including accurate scheduling of periodical cleaning plans, etc.
* Ensures that all employees under his/her supervision:
Comply with general hotel requirements
Honour do not disturb sign until check out time. After check out time room must be called on telephone before knocking on, or opening the door
Provide housekeeping service (full room cleaning) within 20 minutes
Provide request for towels or other housekeeping supplies within 10 minutes
Do not disturb guests with loud music, loud television, or loud discussion in guest areas
Housekeeping carts are not interfere with traffic flow
* Supervises compliance to hotel rules and regulations and exercises disciplinary measures as needed.
* Controls guest and cleaning supplies, housekeeping equipment.
* Keeps record of applicable items.
* Health & Safety: To ensure that all staff in the Housekeeping department knows and understands safety procedures and effective is maintained.
* Ensures all staff has a safe environment within which to work and ensures all staff adopts safe working habits.
* To inspect regularly guestrooms, VIP rooms, lobby, public toilets, etc. to ensure proper maintenance and cleanliness.
* To effectively handle all guest complaints concerning Housekeeping department, taking corrective actions to prevent recurrence and convert the guest into a repeat customer. Coordinates proper actions with other departments, informs Executive Housekeeper.
* Execution of regular technical/skills training.
* Ensures that all assignments are completed by the end of the shifts
* Informs the following shift what the previous shift has accomplished
* Schedules staff according to forecasted occupancy
* Controls Housekeeping storeroom, gust room supplies and cleaning
* Follow up the extra guest items in the rooms (iron, etc.)
* Completes paperwork assignments related to room status and Room attendant assignments
* Ensures that all employees under his supervision are thoroughly familiar with hotel emergency procedures.
* Other duties as assigned

Hotels / Hospitality

Chefs / F&B / Housekeeping / Front Desk

Desired Candidate Profile

Qualifications required
Bachelors Degree /High school Diploma
Good English Communication Skills, Knowledge with Russian & German language is a plus
Minimum two years experience in the same position in a 4* or 5* hotel
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Housekeeping Supervisor


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