Housing Concierge

Confidential Company

Essential Duties & Tasks: • Manage guest check-ins and check-outs, handle reservations, address guest inquiries and complaints, and ensure a smooth and welcoming experience for all guests. Guest Issue Resolution: Address guest issues with patience, tact, and diplomacy. • Possess proper phone etiquette skills. • Maintain the upkeep, maintenance, and cleanliness of all areas. • Coordinate and implement tenant engagement initiatives, collaborate with departments and external vendors to design and execute events, and manage event budgets and documentation. • Inspire trust and confidence through exemplary interpersonal and communication skills, provide personalized guest services, and ensure all interactions reflect the Wynn brand's service-driven ethos. • Adapt to evolving schedules and operational demands, manage a variety of tasks efficiently, and ensure smooth operations in dynamic environments. • Promote the Wynn brand's philosophy of service excellence, create an environment that inspires trust, and ensure all tenants receive personalized assistance and are actively engaged in curated events. Lead by example using the company’s core values in all interactions. • Provide personalized guest services such as transportation arrangements, restaurant reservations, and tailored assistance to enhance the guest experience. Ensure that all interactions reflect the brand's commitment to excellence and guest satisfaction. • Coordinate and implement events, collaborate with various departments and external vendors, manage event budgets, and stay informed of emerging trends in event planning to provide fresh and relevant experiences for guests • Work with multiple departments to ensure guest satisfaction, including pre-blocking tenants, monitoring and ensuring tenant arrival experience are enhanced, coordinating room moves, and completing any needed department needs. • Manage out-of-service and out-of-order room inventory with Engineering and Housekeeping, and monitor room type and rollaway bed inventories. • Promote teamwork, avoid conflict and gossip, and stay on task