HR Coordinator

Accor Group

Key Responsibilities

• Handle guest and employee interactions in a polite, courteous, and professional manner
• Assist all employees promptly and maintain a positive internal service culture
• Maintain strict confidentiality regarding company and employee information
• Ensure compliance with legal regulations and work permit requirements for expatriate staff
• Manage job application correspondence, documentation, and filing
• Coordinate annual performance evaluations for all staff levels
• Handle insurance administration and report irregularities
• Keep personnel informed about important updates, changes, and departmental matters
• Ensure hotel licenses are updated for uninterrupted operations
• Maintain and update job descriptions in coordination with department supervisors
• Manage personnel files including hiring, transfers, promotions, resignations, and changes
• Maintain operational rules and procedures, updating them as needed
• Support recruitment efforts in coordination with department heads
• Monitor employee morale and discuss improvements with managers
• Ensure adherence to salary and remuneration guidelines
• Review competitor benefit and remuneration practices annually
• Provide guidance and counseling to employees on personal and professional matters
• Conduct exit interviews and identify resignation patterns
• Share important internal information to prevent rumors and miscommunication
• Organize staff social and leisure activities with department heads
• Supervise staff accommodation maintenance and conduct regular inspections
• Coordinate with finance on payroll and HR-related matters
• Prepare monthly HR reports as required
• Maintain and monitor staff vacation and public holiday balances
• Ensure compliance with fire, safety, and emergency procedures
• Attend required training sessions
• Coordinate travel arrangements, visas, and airport pickups for new and departing employees
• Arrange staff ID cards, name tags, and ensure HRMS data accuracy
• Manage departmental time sheets and internal communication
• Support recruitment, employee relations, PRO, and visa teams with administrative tasks
• Attend meetings, draft minutes, and distribute them
• Serve as Duty Manager as scheduled
• Perform duties assigned by the Director of HR