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HR Services Administrator (m/f) with English and Arabic

Amazon Middle East and NA FZ

2 - 3 years Dubai - United Arab Emirates

Bachelor of Arts(Other). Any Nationality

, Posted on May 9, 2018 1 Opening

Job Description

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At Amazon we believe that every day is still day one.
We pioneer. We're a company of pioneers. It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. For today s pioneers, that s exactly why there s no place on Earth they d rather build than Amazon.
Join our HR team for our regional Shared Services Hub located in Dubai, which will support Amazon across certain EMEA (Europe, Middle East and Africa) Countries. The Hub provides a multi-language capability to our internal customers and, we are looking for HR Administrators to join our growing Shared Services Centre. Reporting into an HR Shared Services Team Lead, role holders will provide HR Administration Services and support to our employees.
Meet our teams! Watch the HR Services Prague Video
Work on and support key employee life cycle processes such as new starters, data management, absence management, transfers and leavers.
Input, update and maintain all HR related data in a timely manner. Maintain the accuracy of information and key changes as and when necessary and by deadlines as required
Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
Meet setup SLAs and KPIs
Carry out audits and checks on data changes to ensure accurate and timely payment of the employee population. Maintain, manage and regularly audit all electronic personnel files.
Participation in the continuous improvement of HR processes.
Communicate effectively both verbally and in written form with employees to explain and resolve queries and concerns. This could be via email, phone and chat / instant messaging.
What we offer:
Unlimited contract
5 weeks of vacation
Employee referral program bonus
Varying local discounts
Brand new office
Corporate events and team events
Possible internal and/or international growth

Industry Type : Internet / E-commerce / Dotcom
Functional Area : HR / Human Relations / Industrial Relations

Desired Candidate Profile

Fluent in English and Arabic
Bachelor degree and/or equivalent work experience in Human Resources
Knowledge of HR processes and systems
Experience working with KPIs and SLAs
Computer literacy (Excel, Work, PowerPoint, Outlook)
Ability to work in international teams where team members are in different locations and belong to different cultures.
Ability to work in changing environment
Flexibility 2 years of work experience in HR/HR Shared Service Center/ similar role preferred
International work or study experience
Other EU language is an advantage


Service Auditing Data management English Email employee referral Hub Continuous improvement EMEA Messaging

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Amazon Middle East and NA FZ

Founded in the year 2005, Souq.com is one the largest e-commerce sites in the Arab world. The award-winning retail business and an online marketplace allow SMEs, merchants, brands and distributors to distribute their products online. The website claims to attract over 35 million visits to its cat alog which features over 1.5 million unique products from 30 different categories. Some of the most popular product categories featured on the website are consumer electronics, household goods, fashion, watches, perfumes, toys, and baby products. The company has its offices in UAE, Egypt, Saudi Arabia and Kuwait. It also has Product and Engineering centers in India and Jordan.

Souq has an employee base of more than 3,000 employees. The company offers competitive salaries and benefits to all its employees. Being a strong believer of employee-employer partnership, it promotes skill training, leadership development, and personal transformation to help them learn and grow along with the business.

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